Specialist, Scheduling and Cell Logistics

Mindlance; Seattle (WA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Mindlance is seeking a Specialist, Scheduling and Cell Logistics in Seattle, WA. The role focuses on scheduling patient treatments for autologous cellular immunotherapy, coordinating with treatment and manufacturing sites, and acting as the primary contact for scheduling needs.

The position requires strong stakeholder management, data accuracy, and a proactive problem-solving approach. Hybrid work model with on-site presence preferred on Tue, Wed, Thu, and remote options for remaining days.

Qualifications

• Bachelor’s degree or 3 years of work experience in related fields.
• Experience in customer service, call center, patient services/navigator, account management, logistics, or supply chain preferred.
• Ability to work in a hybrid schedule with strong ownership and accountability.

Responsibilities

• Act as primary scheduling contact for assigned treatment sites.
• Create and maintain patient schedules with sites and manufacturing teams.
• Troubleshoot issues and develop action plans for patient journey problems.
• Coordinate via phone and email with internal/external stakeholders.
• Ensure positive end-to-end customer experience.
• Input and maintain transactional data in scheduling systems.
• Train sites on scheduling processes as assigned.
• Document customer feedback for continuous improvement.

Skills

Customer relationship mgmt/CS

Schedule coordination/logistics

Problem solving/issue resolution

Cross-functional communication

Attention to detail/data accuracy

Access to customer service/logistics经验

Ownership/accountability

Education

Bachelor’s degree or 3 years of related experience

Job description

Job Title: Specialist, Scheduling and Cell Logistics

Location: Seattle, WA 98102 (Hybrid - 3 days onsite - 2 days remote)

Project Duration: 12 Months (Possible Extension)

(W2 Assignment)

Specialist, Scheduling and Cell Logistics

Location: Seattle-Dexter, WA

Position shift time is 8 am - 5 pm PT.

Hybrid- Tues, Wed, Thurs -Preferred days to be onsite

Top skills (must-have):

• Customer relationship management and customer service
• Schedule coordination and logistics management
• Problem-solving and issue resolution
• Cross-functional communication and stakeholder management
• Attention to detail and ability to manage transactional data accurately
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
• Strong sense of ownership and accountability

Position Overview:

• The Americas Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Client 's commercial autologous cellular immunotherapy products. They will serve as Client cell therapy treatment center's main point of contact for patient scheduling.
• The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.
• Position is office-based in Seattle, WA with in-office attendance requiring a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
• Holiday support is required as assigned.

Responsibilities:

• Act as primary scheduling point of contact for assigned treatment sites
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within a scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with commercial matrix teams
• Raise escalations and execute as assigned
• Track assigned account health and provide insights into trends
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with client commercial matrix team, clinical partners, and treatment sites as assigned
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Knowledge, Skills, and Abilities:

• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability

Education and Experience:

• Bachelor’s degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law."