Account Specialist, Scheduling and Cell Logistics- Pharma (Hybrid- Seattle, WA)

Stage 4 Solutions, Inc.; Seattle (WA); Hybrid; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Stage 4 Solutions, Inc. is seeking an Account Specialist, Scheduling and Cell Logistics for our global pharmaceutical client in Seattle, WA. This hybrid role will focus on scheduling and monitoring patient treatment schedules for autologous cell therapy products.

The position is 40 hours per week on a 12-month contract, with 60% onsite at the client’s Seattle office. W2 employment includes health benefits and a 401(k). Remote work is allowed from home with a reliable setup.

Qualifications

• 0-3 years in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain.
• Experience in customer relationship management and customer service
• Experience in schedule coordination and logistics management
• Experience in cross-functional communication and stakeholder management
• Attention to detail and ability to manage transactional data accurately
• Bachelor's degree or 3 years of work experience.

Responsibilities

• Act as primary scheduling point of contact for assigned treatment sites.
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites.
• Troubleshoot and develop plans of action for issues throughout the patient journey.
• Interact with internal and external stakeholders over the phone and email.
• Ensure a positive end-to-end customer experience.
• Execute exception processes such as product returns, product replacements, and out of spec product.
• Input and maintain transactional data related to patient schedules within a scheduling system.
• Train treatment sites on patient scheduling processes as assigned.
• Document feedback from customers and partners as received.
• Create and maintain master data in account management system.
• Actively participate in tactical and other meetings as assigned.
• Facilitate daily operations activities and meetings including shift turnover on rotating basis.
• Provide real-time scheduling portal support to external users.
• Lead meetings with commercial matrix teams.
• Raise escalations and execute as assigned.
• Track assigned account health and provide insights into trends.
• Comply with applicable SOPs, work practices, and other documentation.
• Establish and maintain a trusted relationship with commercial matrix team, clinical partners, and treatment sites as assigned.
• Accountable for individual performance.
• Execute project tasks as assigned.
• Execute working groups tasks as assigned.

Skills

Customer service

Call center operations

Schedule coordination

Logistics management

Cross-functional communication

Stakeholder management

Attention to detail

Data accuracy

Education

Bachelor's degree or 3 years work experience

Tools

CRM

Job description

Account Specialist, Scheduling and Cell Logistics Pharma (Hybrid Seattle, WA)

We are seeking an Account Specialist, Scheduling and Cell Logistics for our global pharmaceutical client. This role will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of commercial autologous cellular immunotherapy products. They will serve as cell therapy treatment center s main point of contact for patient scheduling.

The primary duty of the Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Position is office-based in Seattle, WA with in-office attendance requiring a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. Holiday support is required as assigned.

This is a 40-hour per-week, 12-month contract (extensions possible), 60% onsite at the client s office in Seattle, WA

This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.

Responsibilities

• Act as primary scheduling point of contact for assigned treatment sites
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within a scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with commercial matrix teams
• Raise escalations and execute as assigned
• Track assigned account health and provide insights into trends
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with commercial matrix team, clinical partners, and treatment sites as assigned
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Requirements

• Must have 0-3 years of work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain.
• Experience in customer relationship management and customer service
• Experience in schedule coordination and logistics management
• Experience in cross-functional communication and stakeholder management
• Attention to detail and ability to manage transactional data accurately
• Bachelor s degree or 3 years of work experience.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $34/hr. - $36.20/hr.