Hybrid Satellite Services Customer Success Manager

SageNet, LLC.; Marietta (GA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

SageNet, LLC. is seeking a Customer Success Manager for Satellite Services in Marietta, Georgia. You will manage customer onboarding, renewals, and account growth while coordinating quotes, contracts, and service changes across teams.

The role focuses on building trusted relationships and delivering ongoing value to a diverse customer base. You will collaborate with Engineering, Operations, Service Delivery, and Finance to ensure successful service delivery and customer satisfaction, with

Qualifications

• Bachelor's degree in Business, Communications, Marketing, Technology, or a related field, or an equivalent combination of education and experience
• 0 to 5 years of professional experience in customer success, account management, account coordination, sales support, client services, customer service, business development, or another customer-facing role.
• Strong customer service, communication, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities and deliver exceptional customer service
• Demonstrated initiative, attention to detail, and willingness to learn new technologies and business processes
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for Satellite Services customers, building trusted relationship and delivering an exceptional customer experience.
• Support customers throughout onboarding, implementation, ongoing service, renewals, and account growth.
• Coordinate quotes, proposals, statements of work, contracts, purchase orders, and renewals.
• Track implementations, service changes, and customer requests to ensure projects are completed accurately and on time.
• Identify opportunities to expand customer relationships through additional services and solutions that align with customer needs.
• Maintain accurate customer information, account activity, and opportunities within Salesforce and other SageNet systems.

Skills

Customer Success

Account Management

Sales Support

Cross-Functional Collaboration

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Microsoft Office

Job description

SageNet, LLC. is seeking a Customer Success Manager for Satellite Services in Marietta, Georgia. You will manage customer onboarding, renewals, and account growth while coordinating quotes, contracts, and service changes across teams.

The role focuses on building trusted relationships and delivering ongoing value to a diverse customer base. You will collaborate with Engineering, Operations, Service Delivery, and Finance to ensure successful service delivery and customer satisfaction, with