Satellite Services Customer Success Manager

SageNet; Marietta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SageNet is seeking a Customer Success Manager for Satellite Services in Marietta, GA. You will coordinate onboarding, contracting, renewals, and ongoing service, working across teams to ensure customer success and growth.

You will manage quotes, proposals, and service changes, maintain strong customer relationships, and seek opportunities to expand value across accounts. A personable, proactive, and organized approach is essential.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 0–5 years of customer-facing experience.
• Strong customer service, communication, and relationship-building skills.
• Strong organizational skills with ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.
• Preferred: Salesforce or other CRM experience.

Responsibilities

• Serve as the primary point of contact for Satellite Services customers, managing onboarding, implementation, renewals, and growth.
• Coordinate quotes, contracts, renewals, proposals, statements of work, and purchase orders.
• Maintain accurate customer information and opportunities in Salesforce and other systems.
• Collaborate with Engineering, Operations, Service Delivery, Finance, and Support to ensure service delivery.
• Identify opportunities to expand customer relationships and deliver additional value.

Skills

Customer service

Communication

Relationship building

Organizational skills

Initiative

MS Office

Education

Bachelor's degree in Business, Communications, Marketing, Technology, or related field

Tools

Salesforce

Microsoft Office

Job description

SageNet is seeking a Customer Success Manager for Satellite Services in Marietta, GA. You will coordinate onboarding, contracting, renewals, and ongoing service, working across teams to ensure customer success and growth.

You will manage quotes, proposals, and service changes, maintain strong customer relationships, and seek opportunities to expand value across accounts. A personable, proactive, and organized approach is essential.