Hybrid Customer Success Lead – Creative Design

SageNet, LLC. in; Tulsa (OK); Hybrid; USD 90,000 - 130,000; Full time

Job summary

SageNet is seeking a Manager of Customer Success (Creative Design) to lead a team of Customer Success Managers and manage a portfolio of strategic accounts. You will balance people leadership with hands‑on customer engagement to drive satisfaction, retention, and growth across network and digital signage services.

The role requires a strong customer-centric mindset, data-driven decision making, and ability to navigate complex customer needs while partnering with cross-functional teams.

Qualifications

• Proven experience in customer success, account management, or service delivery with leadership experience.
• Bachelor’s degree or equivalent experience; strong business acumen and client focus.
• Ability to navigate complex customer needs, use data to guide decisions, and partner across teams.

Responsibilities

• Lead, mentor, and coach a team of Customer Success Managers (CSMs), fostering accountability, collaboration, and continuous learning.
• Maintain direct ownership of high-impact customer accounts to ensure strategic value delivery.
• Monitor KPIs, ensure best practices, and support retention and growth initiatives.
• Oversee onboarding, renewals, and stakeholder engagement across network and digital signage services.
• Develop scalable processes, track churn and CSAT/NPS, and drive revenue retention.

Skills

Customer success leadership

Strategic account management

Data-driven decision making

Excellent communication

Education

Bachelor's degree in business, IT, or related field

Tools

Salesforce

ServiceNow

Smartsheet

SAP

Microsoft 365

Job description

SageNet is seeking a Manager of Customer Success (Creative Design) to lead a team of Customer Success Managers and manage a portfolio of strategic accounts. You will balance people leadership with hands‑on customer engagement to drive satisfaction, retention, and growth across network and digital signage services.

The role requires a strong customer-centric mindset, data-driven decision making, and ability to navigate complex customer needs while partnering with cross-functional teams.