Satellite Mission Deployment & Customer Success Lead

Satlyt, Inc.; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Satlyt, Inc. is seeking a technical program manager to guide customers from contract signing through integration, deployment, and renewal. You will work at the intersection of customer success, program management, mission integration, and operations.

You will own onboarding, translate contracts into deployment plans, and coordinate engineering, payload, ground teams and partners to ensure successful outcomes across multiple deployments. This role requires strong PM discipline and startup agility.

Qualifications

• 4+ years of experience in technical program management or similar.
• Demonstrated ownership of complex technical deployments.
• Strong project and program management skills.
• Ability to manage multiple teams, timelines, and dependencies.
• Strong technical fluency; comfortable working with engineering teams.
• Excellent written and verbal communication.
• Strong operational discipline.
• Ability to identify and elevate risks early.
• Comfortable operating in an early-stage startup.
• Strong ownership mindset.

Responsibilities

• Own customer onboarding after contract signature.
• Convert contracts and statements of work into executable deployment plans.
• Coordinate Satlyt engineering, customer engineering, payload teams, ground teams, external partners.
• Establish and manage milestones, owners, timelines, dependencies, and success criteria.
• Manage integration and deployment schedules.
• Identify technical and operational risks before blockers.
• Coordinate testing and operational readiness.
• Maintain proactive customer communication.
• Own customer escalations through resolution.
• Manage multiple customer deployments simultaneously.
• Track adoption, usage, customer health, deployment progress, and outcomes.
• Identify opportunities to expand Satlyt across additional spacecraft and workloads.
• Support renewals and commercial expansion.
• Build standardized onboarding and deployment processes.
• Improve internal and customer-facing operational documentation.
• Help build the systems required to support a rapidly growing satellite fleet.

Skills

4+ years experience

Ownership of deployments

Project & program mgmt

Multi-team coordination

Technical fluency

Engineering collaboration

Written & verbal communication

Operational discipline

Risk identification & escalation

Startup agility

Ownership mindset

Job description

Satlyt, Inc. is seeking a technical program manager to guide customers from contract signing through integration, deployment, and renewal. You will work at the intersection of customer success, program management, mission integration, and operations.

You will own onboarding, translate contracts into deployment plans, and coordinate engineering, payload, ground teams and partners to ensure successful outcomes across multiple deployments. This role requires strong PM discipline and startup agility.