Hybrid Satellite Services Customer Success Manager

SageNet, LLC. in; Marietta (GA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Business casual environment

Job summary

SageNet in Marietta, GA is seeking a Customer Success Manager for Satellite Services. You will serve as the trusted contact for customers from onboarding through renewals, coordinating quotes, contracts, and service changes while aligning with cross-functional teams to ensure value delivery.

The role emphasizes relationship-building, proactive communication, and ongoing account growth, with hybrid work in the Marietta office and a focus on customer satisfaction.

Qualifications

• Bachelor's degree in Business, Communications, Marketing, Technology, or related field
• 0 to 5 years of professional experience in customer success, account management, or related roles
• Strong customer service, communication, and relationship-building skills
• Proficiency with Microsoft Office applications
• Willingness to learn new technologies and processes

Responsibilities

• Serve as primary contact for Satellite Services customers; coordinate onboarding and renewals
• Coordinate quotes, contracts, renewals, implementation activities, and service changes
• Collaborate with Engineering, Operations, Service Delivery, Finance, and Support
• Maintain accurate customer information and opportunities in Salesforce

Skills

Customer service

Communication

Relationship building

Organizational skills

Microsoft Office

Learning new tech

Education

Bachelor's degree in Business/Communications/Marketing/Technology

Tools

Salesforce

Job description

SageNet in Marietta, GA is seeking a Customer Success Manager for Satellite Services. You will serve as the trusted contact for customers from onboarding through renewals, coordinating quotes, contracts, and service changes while aligning with cross-functional teams to ensure value delivery.

The role emphasizes relationship-building, proactive communication, and ongoing account growth, with hybrid work in the Marietta office and a focus on customer satisfaction.