Customer Success Manager

SageNet; Marietta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SageNet is seeking a Customer Success Manager for Satellite Services in Marietta, GA. You will coordinate onboarding, contracting, renewals, and ongoing service, working across teams to ensure customer success and growth.

You will manage quotes, proposals, and service changes, maintain strong customer relationships, and seek opportunities to expand value across accounts. A personable, proactive, and organized approach is essential.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 0–5 years of customer-facing experience.
• Strong customer service, communication, and relationship-building skills.
• Strong organizational skills with ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.
• Preferred: Salesforce or other CRM experience.

Responsibilities

• Serve as the primary point of contact for Satellite Services customers, managing onboarding, implementation, renewals, and growth.
• Coordinate quotes, contracts, renewals, proposals, statements of work, and purchase orders.
• Maintain accurate customer information and opportunities in Salesforce and other systems.
• Collaborate with Engineering, Operations, Service Delivery, Finance, and Support to ensure service delivery.
• Identify opportunities to expand customer relationships and deliver additional value.

Skills

Customer service

Communication

Relationship building

Organizational skills

Initiative

MS Office

Education

Bachelor's degree in Business, Communications, Marketing, Technology, or related field

Tools

Salesforce

Microsoft Office

Job description

SageNet ATL
841 Livingston Ct SE
Marietta, GA 30067, USA

Description

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNetis a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S.,SageNetconnects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.

SageNet’snationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a nationallogisticscenter, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.

What makesSageNetunique isitsWhy: a passion for Trusted Connections. This is a two-fold commitment. First,SageNetdelivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections,SageNetenhances the world that connects us all.

WHAT YOU’LL DO

As a Customer SuccessManager,Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship withSageNet. You will help coordinate customer needs frominitialconversations and quoting through contracting, implementation, ongoing service, renewals, and account growth.

In addition to supporting the ongoing success of your customer portfolio,you'llhelp coordinate quotes, contracts, renewals, implementation activities, and service changes whileidentifyingopportunities to grow customer relationships and deliveradditionalvalue.

This role is ideal for someone who enjoys helping customers, keeping details organized, and working across teams to ensure commitments are fulfilled. You will support existing customeraccounts,assistwith qualified opportunities provided bySageNet, and help customers receive continued value from their satellite services. Deep satellite knowledge is notrequiredon day one. We are looking for someone who is curious, conscientious, relationship-focused, and excited to learn.

Major Duties and Responsibilities

Customer Relationships & Success

• Serve as the primary point of contact for assigned Satellite Services customers, building trustedrelationshipsand delivering an exceptional customer experience.
• Support customers throughout onboarding, implementation, ongoing service, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, answer questions, and ensure they receive maximum value fromSageNet'sservices.
• Partnerwith Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer requests, resolve issues, and ensure successful service delivery.
• Conduct regular customer check ins and gather feedback to strengthen relationships and identify opportunities for improvement.
• Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals.
• Track implementations, service changes, and customer requests to ensure projects are completed accurately and on time.
• Identifyopportunities to expand customer relationships throughadditionalservices and solutions that align with customer needs.
• Maintainaccuratecustomer information, account activity, and opportunities within Salesforce and otherSageNetsystems.
• Continuously learnSageNet'ssatellite solutions, processes, and systems while looking for ways to improvethe customerexperience.

YOUR IMPACT

Success in this role is measured by the quality ofthe customerexperience, the accuracy and timeliness of account coordination, and your ability to strengthen and grow customer relationships.

You will be successful when you:

• Build trusted and responsive relationships with customers.
• Keep customers informed throughout quoting, contracting, implementation, and ongoing service.
• Coordinate effectively across departments to ensure customer commitments are fulfilled accurately and on time.
• Support customer retention and identifyappropriate opportunitiesfor account growth.
• Deliver a positive customer experience by communicating proactively and following through on commitments.
• Take ownership of your work while continuously learningSageNet'sproducts, services, and processes.

WHO YOU ARE

You enjoy building relationships and helping customers succeed.You'reorganized, curious, and proactive, with acustomerfirst mindset and a willingness to learn. You communicate naturally, take ownership of your work, and enjoy collaborating with others to solve problems and deliver exceptional customer experiences.

We'renot looking for someone who already knows everything about satellite technology.We'relooking for someone who is eager to learn, enjoys working with customers, and wants to build a long-term career withSageNet.

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, Technology, or a related field, or an equivalent combination of education and experience
• 0 to 5 years of professional experience in customer success, account management, account coordination, sales support, client services, customer service, business development, or another customer-facing role. Recent graduates with relevant internships, coursework, or transferable experience are encouraged to apply
• Strong customer service, communication, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities and deliver exceptional customer service
• Demonstrated initiative, attention to detail, and willingness to learn new technologies and business processes
• Proficiencywith Microsoft Office applications.

Preferred Qualifications

• Experience supporting B2B customers, commercial accounts, or technology-related services.
• Experience with quoting, proposals, contracts, statements of work, purchase orders, billing, renewals, or order coordination.
• Experience using Salesforce or another customer relationship management platform.
• Experience collaborating with Engineering, Operations, Service Delivery, Finance, or other cross-functional teams.
• Knowledge of satellite communications, including GEO, LEO, VSAT, Ku Band, Ka Band, Starlink, or related connectivity solutions.
• Experience in telecommunications, managed services, networking, technology, or another service-based environment.

WHERE YOU’LL WORK

This position is basedin ourMarietta, Georgia office and will work closely with the Satellite Services, Engineering, Operations, Service Delivery, Finance, and Support teams.

Special Working Conditions

• Hybrid work environment based out of the Marietta, Georgia office
• Business casual work environment
• Ability to work in a fast paced, customer focused environment while managing multiple priorities
• Occasional evening or after-hours availability may be needed to support customer or implementation requirements
• Minimal travel may be required for customer meetings, training, or business events

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Frequent use of hands and fingers for typing and operating standard office equipment
• Frequent visual focus while reviewing contracts, quotes, customer records, and electronic communications
• Ability to communicate by telephone, video conference, email, and in person
• Ability to travel independently by commercial air or ground transportation when required.

CLASSIFICATION*:Salary/Exempt
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