Hybrid SAM Pro Analyst: ServiceNow Dashboards & Optimization

System One; Vienna (VA); Hybrid; USD 83,000 - 124,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

System One is seeking a SAM PRO Analyst in Vienna, VA for a contract, long-term engagement. The role is hybrid (3 days onsite, 2 days remote), 40 hours per week, and a background check will be conducted.

You will manage Software Asset Management processes (primarily in ServiceNow), develop dashboards and KPIs with Performance Analytics, identify automation opportunities, collaborate with cross-functional teams, support license reclamation and renewals, and monitor EOL products and licenses.

Qualifications

• Bachelor's degree required.
• Experience in Software Asset Management (SAM) and the ServiceNow platform.
• Knowledge of SAM lifecycle: licenses, entitlements, and renewals.
• Proficiency with ServiceNow Performance Analytics, dashboards, KPI reporting.
• Ability to identify automation opportunities and streamline processes.
• Strong analytical and stakeholder management skills.

Responsibilities

• Assist in managing Software Asset Management (SAM) processes across platforms, focusing on ServiceNow.
• Develop and maintain dashboards and reports using ServiceNow Performance Analytics for insights at all levels.
• Identify automation opportunities and recommend process improvements for efficiency and data accuracy.
• Collaborate with cross-functional teams to gather requirements, troubleshoot issues, and implement solutions.
• Support license reclamation, renewals, and optimization to ensure compliance and cost efficiency.
• Monitor EOL software products and manage contracts and licenses accordingly.

Skills

SAM processes

ServiceNow platform

Dashboards & KPI reporting

Automation opportunities

Stakeholder management

Analytical problem solving

ServiceNow Performance Analytics

Education

Bachelor's degree

Tools

ServiceNow Performance Analytics

Job description

System One is seeking a SAM PRO Analyst in Vienna, VA for a contract, long-term engagement. The role is hybrid (3 days onsite, 2 days remote), 40 hours per week, and a background check will be conducted.

You will manage Software Asset Management processes (primarily in ServiceNow), develop dashboards and KPIs with Performance Analytics, identify automation opportunities, collaborate with cross-functional teams, support license reclamation and renewals, and monitor EOL products and licenses.