Strategic IT Analyst — SAM & ServiceNow

Kappaalphapsi1911; Merrifield (VA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Apex Systems, Inc. is seeking an IT Analyst in Merrifield, Virginia, offering a hybrid work arrangement. The role focuses on software asset management lifecycle, leveraging ServiceNow capabilities to report KPIs and identify automation opportunities.

Strong analytical, problem‑solving, and stakeholder management skills are essential. Experience with SAM and ServiceNow, including Performance Analytics, is required, along with proficiency in Microsoft Word.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Finance, or a related field.
• Experience with Software Asset Management (SAM).
• Strong experience with ServiceNow, including its Software Asset Management capabilities.
• Proficiency with ServiceNow Performance Analytics.
• Experience with Microsoft Word.

Responsibilities

• Manage and maintain the Software Asset Management lifecycle, including software products, models, entitlements, contracts, renewals, and end-of-life processes.
• Utilize ServiceNow Performance Analytics to develop dashboards, report on KPIs, and conduct trend analysis for executive-level metrics.
• Identify opportunities for automation to streamline operational processes.
• Work to improve data quality and reporting accuracy.
• Support license reclamation and optimization efforts.
• Collaborate with stakeholders to ensure effective asset management.

Skills

Software Asset Management

ServiceNow

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Information Technology / Business Administration / Finance

Tools

ServiceNow

ServiceNow Performance Analytics

Microsoft Word

Job description

Apex Systems, Inc. is seeking an IT Analyst in Merrifield, Virginia, offering a hybrid work arrangement. The role focuses on software asset management lifecycle, leveraging ServiceNow capabilities to report KPIs and identify automation opportunities.

Strong analytical, problem‑solving, and stakeholder management skills are essential. Experience with SAM and ServiceNow, including Performance Analytics, is required, along with proficiency in Microsoft Word.