SOFTWARE ASSET MANAGER - SAM PRO EXPERIENCE REQ

System One; Vienna (VA); Hybrid; USD 83,000 - 124,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

System One is seeking a SAM PRO Analyst in Vienna, VA for a contract, long-term engagement. The role is hybrid (3 days onsite, 2 days remote), 40 hours per week, and a background check will be conducted.

You will manage Software Asset Management processes (primarily in ServiceNow), develop dashboards and KPIs with Performance Analytics, identify automation opportunities, collaborate with cross-functional teams, support license reclamation and renewals, and monitor EOL products and licenses.

Qualifications

• Bachelor's degree required.
• Experience in Software Asset Management (SAM) and the ServiceNow platform.
• Knowledge of SAM lifecycle: licenses, entitlements, and renewals.
• Proficiency with ServiceNow Performance Analytics, dashboards, KPI reporting.
• Ability to identify automation opportunities and streamline processes.
• Strong analytical and stakeholder management skills.

Responsibilities

• Assist in managing Software Asset Management (SAM) processes across platforms, focusing on ServiceNow.
• Develop and maintain dashboards and reports using ServiceNow Performance Analytics for insights at all levels.
• Identify automation opportunities and recommend process improvements for efficiency and data accuracy.
• Collaborate with cross-functional teams to gather requirements, troubleshoot issues, and implement solutions.
• Support license reclamation, renewals, and optimization to ensure compliance and cost efficiency.
• Monitor EOL software products and manage contracts and licenses accordingly.

Skills

SAM processes

ServiceNow platform

Dashboards & KPI reporting

Automation opportunities

Stakeholder management

Analytical problem solving

ServiceNow Performance Analytics

Education

Bachelor's degree

Tools

ServiceNow Performance Analytics

Job description

Job Title: SAM PRO Analyst
Location: Vienna, VA - 3 days onsite, 2 days remote
Type: Contract, Long term
Compensation: Negotiable
Hours: 40 hours a week
Security Clearance: Not required but background check to include criminal, credit check and fingerprints is required

Responsibilities

• Assist in managing Software Asset Management (SAM) processes across various platforms, primarily focusing on ServiceNow.
• Develop and maintain dashboards and reports using ServiceNow Performance Analytics to provide actionable insights at all organizational levels.
• Identify automation opportunities and recommend process improvements to enhance operational efficiency and data accuracy.
• Collaborate with cross-functional teams and stakeholders to gather requirements, troubleshoot issues, and implement solutions.
• Support license reclamation, renewals, and optimization efforts to ensure compliance and cost efficiency.
• Monitor end-of-life (EOL) software products and manage contracts and licenses accordingly.

Requirements

• Bachelor's degree
• Demonstrated experience in Software Asset Management (SAM) and the ServiceNow platform.
• Strong knowledge of Software Asset Management lifecycle processes, including software licenses, entitlements, and renewals.
• Proficiency with ServiceNow Performance Analytics tools, dashboard creation, KPI reporting, and trend analysis.
• Ability to identify automation opportunities and streamline operational processes.
• Excellent analytical, problem-solving, and stakeholder management skills.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1