Hybrid Salesforce Tech Business Analyst

Corporation Service Company; United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid or remote work schedules

Bonuses/commission plans

Tuition reimbursement

Benefits package

Job summary

CSC is seeking a Technical Business Analyst to translate business needs into actionable Salesforce requirements. You will work across business and technical teams, contributing to process analysis, configuration, reporting, testing, documentation, training, and end-user support to improve efficiency and user experience.

You will configure Salesforce workflows, create reports and dashboards, gather requirements, document user stories, and participate in Agile ceremonies.

Qualifications

• Strong analytical, problem-solving, and critical thinking skills.
• Excellent listening, questioning, and documentation abilities.
• Experience with Salesforce as user or admin is preferred.
• Strong written and verbal communication with diverse audiences.
• Proficient in Excel; willing to learn Salesforce reporting and configuration.

Responsibilities

• Configure and enhance Salesforce workflows, automation, and features.
• Create and maintain Salesforce reports and dashboards.
• Gather and document business and functional requirements with stakeholders.
• Translate requirements into user stories and acceptance criteria.
• Analyze current processes and suggest efficiency improvements.
• Participate in backlog refinement and Agile ceremonies.
• Create user guides, training materials, and deliver end-user training.
• Monitor Salesforce releases and best practices for continuous improvement.
• Conduct data analysis and promote data quality with stakeholders.

Skills

Analytical thinking

Problem solving

Documentation

Written and verbal communication

Excel

Salesforce reporting

Prioritization

Attention to detail

Tools

Salesforce

Job description

CSC is seeking a Technical Business Analyst to translate business needs into actionable Salesforce requirements. You will work across business and technical teams, contributing to process analysis, configuration, reporting, testing, documentation, training, and end-user support to improve efficiency and user experience.

You will configure Salesforce workflows, create reports and dashboards, gather requirements, document user stories, and participate in Agile ceremonies.