Hybrid Salesforce Business Analyst | Process Improvement

Corporation Service Company; Wilmington (DE); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote work

Bonuses

Annual leave

Tuition reimbursement

Job summary

Corporation Service Company, based in Wilmington, Delaware, seeks a Technical Business Analyst to translate business needs into actionable Salesforce requirements and drive continuous improvement across the platform. You will collaborate with business and technical teams to design processes, reports, and training materials while supporting end-users and quality data initiatives.

The role involves configuring Salesforce workflows, creating reports and dashboards, and participating in Agile

Qualifications

• Strong analytical, problem-solving, and critical thinking skills.
• Ability to listen, ask thoughtful questions, and clearly document information.
• Prior experience with Salesforce as either an end user or administrator
• Strong written and verbal communication skills, including the ability to explain information clearly to different audiences.
• Proficiency in Microsoft Excel and a willingness to learn Salesforce reporting, dashboards, and configuration.

Responsibilities

• Configure and enhance Salesforce workflows, automation, and platform features to meet business needs.
• Create and maintain Salesforce reports and dashboards that provide actionable business insights.
• Facilitate stakeholder discussions to gather, analyze, and document business and functional requirements.
• Translate requirements into clear user stories, acceptance criteria, and process documentation for delivery teams.
• Analyze current-state processes and recommend improvements that increase efficiency and improve the user experience.
• Participate in backlog refinement, sprint planning, and other Agile Scrum ceremonies.
• Develop user guides, training materials, and communications, and deliver end-user training and ongoing support.
• Monitor Salesforce releases, platform updates, and best practices to identify opportunities for continuous improvement.
• Conduct research and data analysis to support recommendations and strategic decision-making.
• Promote data quality by identifying issues, documenting standards, and partnering with stakeholders on corrective actions.

Skills

Salesforce

Agile/Scrum

Stakeholder comms

Requirements gathering

Tools

Excel

Job description

Corporation Service Company, based in Wilmington, Delaware, seeks a Technical Business Analyst to translate business needs into actionable Salesforce requirements and drive continuous improvement across the platform. You will collaborate with business and technical teams to design processes, reports, and training materials while supporting end-users and quality data initiatives.

The role involves configuring Salesforce workflows, creating reports and dashboards, and participating in Agile