Junior Business Analyst — Salesforce & Process Improvement

Sentinel Group; Wakefield (MA); Hybrid; USD 77,000 - 85,000; Full time

Benefits offered by this job

Flexible time off

12 Paid Holidays

Life Insurance

Retirement Plan with 4% Employer Match

Volunteer Days

Job summary

Sentinel Group in Wakefield, MA is seeking a thoughtful Business Analyst to partner with business units, improve processes, analyze data, and ensure technology solutions align with our business strategy through collaboration and lifecycle support.

The role emphasizes cross-functional teamwork, Salesforce workflows, and delivering actionable requirements with measurable improvements, suitable for an early-career analyst eager to organize complex information and help teams decide.

Qualifications

• 1-2 years of experience in business analysis, process improvement, product operations, project coordination, or related field.
• Bachelor’s degree in Business Administration, Finance, Computer Science, or related field.
• Strong analytical skills, attention to detail and excellent communication and collaboration abilities.
• Experience guiding and improving business process and efficiency in Salesforce.
• Salary range: $77,000-$85,000, depending on experience.

Responsibilities

• Play a vital role in the development process, collaborating with cross-functional teams to ensure alignment with business goals.
• Serve as a contact between business units and the Software Engineering team, facilitating effective communication and understanding between teams.
• Engage with the Business Analyst team bi-weekly to share insights, discuss challenges and enhance team collaboration.
• Be a resource for errors related to custom development, addressing and escalating issues as needed.
• Conduct thorough scoping and analysis of system improvements, encompassing both business processes and technology enhancements.
• Perform quality assurance for custom applications and automated jobs to ensure they meet business requirements.
• Provide support for Salesforce, contributing to reporting, analysis and small workflows as needed.
• Occasionally participate in deployments and maintenance outside of normal business hours.

Skills

Analytical skills

Communication

Collaboration

Organizational skills

Education

Bachelor’s degree in Business Administration, Finance, Computer Science

Tools

Salesforce

SQL

Reporting tools

Job description

Sentinel Group in Wakefield, MA is seeking a thoughtful Business Analyst to partner with business units, improve processes, analyze data, and ensure technology solutions align with our business strategy through collaboration and lifecycle support.

The role emphasizes cross-functional teamwork, Salesforce workflows, and delivering actionable requirements with measurable improvements, suitable for an early-career analyst eager to organize complex information and help teams decide.