Hybrid Sales Operations Concierge for Customers & Orders

Specialty Tile Products; Atlanta (GA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Hybrid work flexibility

Additional company benefits and员工培训

Job summary

Specialty Tile Products is seeking a Sales Operations Support Specialist to join our Customer Service team. The role focuses on keeping opportunities and orders moving, supporting pricing, product information, quotes, order entry, and tracking to ensure our design projects proceed smoothly.

You’ll collaborate with sales, customer service, and operations to deliver a responsive, detail-oriented experience for customers and sales reps, while maintaining organized records and proactively addressing

Qualifications

• Experience in customer service and sales support roles.
• Strong written and verbal communication skills.
• Excellent organization and follow-through.
• Ability to manage multiple requests with attention to detail.

Responsibilities

• Provide concierge-level support to outside sales team.
• Assist customers and sales reps with product information, pricing, availability, and inquiries.
• Prepare quotes and manage customer orders.
• Coordinate sample requests and ensure timely delivery.
• Track orders and communicate updates or issues.
• Support prospecting and sales-related initiatives.
• Maintain accurate customer, order, and project information.

Skills

Customer service

Administrative support

Organization

Multitasking

Communication

Phone etiquette

Problem solving

Self-motivated

Tools

Microsoft Office

Job description

Specialty Tile Products is seeking a Sales Operations Support Specialist to join our Customer Service team. The role focuses on keeping opportunities and orders moving, supporting pricing, product information, quotes, order entry, and tracking to ensure our design projects proceed smoothly.

You’ll collaborate with sales, customer service, and operations to deliver a responsive, detail-oriented experience for customers and sales reps, while maintaining organized records and proactively addressing