Hybrid Sales Coordinator: Quotes & Customer Care

Mayville Engineering Company, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Mayville Engineering Company, Inc. is seeking a Customer Quote Liaison to support the sales team by processing incoming quote requests and ensuring complete information for accurate, timely quotes. You will be the primary contact for customer inquiries, helping to create a positive experience.

A flexible hybrid schedule is available. You will collaborate with sales, estimators, production, and other internal teams to gather pricing, lead times, and other quote details.

Qualifications

• > Two years of experience in customer service.
• > Prior experience in a manufacturing environment and/or quoting is preferred.

Responsibilities

• Process incoming quote requests promptly and accurately, ensuring all information is obtained.
• Collaborate with customers and internal teams to resolve missing/incorrect information.
• Gather pricing, lead times, and other details with sales, estimators, production, and other departments for quotes.
• Support new product launch activities including part number creation and tooling POs and PPAP entries.
• Maintain accurate records of all quote requests and communications in the quoting system.
• Conduct mass price updates and maintain customer scorecards.
• Coordinate with internal departments to resolve customer issues and ensure prompt resolution.

Skills

Communication

CRM software

Quoting software

Attention to detail

Organization

ERP systems

Education

High school diploma

Associate degree in business or sales

Tools

CRM software

Quoting software

ERP systems

Job description

Mayville Engineering Company, Inc. is seeking a Customer Quote Liaison to support the sales team by processing incoming quote requests and ensuring complete information for accurate, timely quotes. You will be the primary contact for customer inquiries, helping to create a positive experience.

A flexible hybrid schedule is available. You will collaborate with sales, estimators, production, and other internal teams to gather pricing, lead times, and other quote details.