Hybrid SaaS Implementation Specialist

Weave; Lehi (UT); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Weave is seeking an Implementation Specialist to guide customers through onboarding, training, and activation of the Weave platform. You will serve as the primary contact, manage multiple customers, lead training calls, and troubleshoot integrations.

The role requires strong communication, problem solving, and the ability to drive adoption across Weave features. Hybrid work schedule applies, with in-office days Tue/Wed and remote Thu/Fri.

Qualifications

• 2+ years in customer-facing roles.
• Strong presentation and customer training skills.
• Ability to manage multiple implementations simultaneously.
• Excellent verbal and written communication skills.
• Strong technical aptitude for troubleshooting software workflows.
• Ability to navigate ambiguity in a fast-changing environment.
• Strong organizational and time management skills.
• Ability to build trust and influence customer behavior.
• Demonstrated ability to drive customer adoption and outcomes.
• Experience handling escalated customer situations.

Responsibilities

• Serve as the primary implementation specialist from kickoff through go-live.
• Manage a portfolio of customers in various onboarding stages.
• Lead training and activation calls for Weave products.
• Configure and activate Weave systems.
• Troubleshoot issues and partner with cross-functional teams.
• Communicate milestones and manage expectations.
• Handle escalations and adoption concerns.
• Document interactions and next steps.
• Schedule post-go-live check-ins to support adoption.

Skills

Customer-facing experience

Presentation skills

Communication (verbal & written)

Time management

Technical troubleshooting

Relationship building

Problem solving

Adaptability

Project coordination

Job description

Weave is seeking an Implementation Specialist to guide customers through onboarding, training, and activation of the Weave platform. You will serve as the primary contact, manage multiple customers, lead training calls, and troubleshoot integrations.

The role requires strong communication, problem solving, and the ability to drive adoption across Weave features. Hybrid work schedule applies, with in-office days Tue/Wed and remote Thu/Fri.