Hybrid SaaS Account Manager - Mid‑Market Growth

Syndigo; Chicago (IL); Híbrido; USD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

PTO and volunteer time off

Short-term disability

Long-term disability

Parental and adoption leave

401(k)

Tuition reimbursement

Descripción de la vacante

Syndigo is seeking a Mid‑Market Account Manager in Chicago for a hybrid role (2 days in office). You will manage named mid‑market accounts, drive renewals, and pursue growth through value delivery and strategic contracting.

This role centers on building lasting client relationships and expanding within defined base accounts. You will collaborate with client relations, customer service, and expansion teams to achieve retention targets, using Salesforce to track progress and forecast revenue.

Formación

• 3–5 years account management experience, ideally B2B and in the SaaS space.
• Motivation to learn, problem solve, and develop skills to be successful in tech sales.
• Familiar with the fundamentals of sales and the basics of customer service.
• Strong relationship building, listening, and interpersonal skills.
• Experience using Salesforce is a major plus.

Responsabilidades

• Maintain and form new relationships with different buyers at small to mid-market brands.
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo.
• Manage the full sales cycle for renewal opportunities within a defined customer base.
• Lead strategic contract negotiations to align service options with client needs while meeting retention targets.
• Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets.
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional.
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes.

Conocimientos

Account management

SaaS sales

Relationship building

Sales methodology

Salesforce

Communication

Educación

Bachelor's Degree or equivalent experience

Herramientas

Salesforce

Descripción del empleo

Syndigo is seeking a Mid‑Market Account Manager in Chicago for a hybrid role (2 days in office). You will manage named mid‑market accounts, drive renewals, and pursue growth through value delivery and strategic contracting.

This role centers on building lasting client relationships and expanding within defined base accounts. You will collaborate with client relations, customer service, and expansion teams to achieve retention targets, using Salesforce to track progress and forecast revenue.