Hybrid RN: Telephone Triage & Care Guidance

Axis Community Health; Pleasanton (CA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

403(b) retirement plan with employer-m

Educational reimbursement

12 paid holidays

Accrued paid time off

Employee discount programs

Colleague referral bonus

Job summary

Axis Community Health in Pleasanton, CA invites a Telephonic Triage RN to provide professional nursing assessment and clinical guidance by telephone. The role coordinates care with providers, documents in EHR, and ensures HIPAA compliance.

This is a hybrid position with duties across primary care, mental health, and dental services. The RN must hold an active CA RN license, ADN required with BSN preferred, and at least 1 year in hospital or clinic settings.

Qualifications

• Graduate of an accredited nursing program.
• Current active California Registered Nurse license.
• Experience in primary care/clinic settings preferred.
• Ability to document accurately and confidentially.

Responsibilities

• Manages incoming patient calls and provides health guidance per protocol.
• Assesses patient needs and triages to appropriate care level.
• Documents interactions, assessments, and recommendations in EHR.
• Provides back-up support to Clinic Manager as needed.
• Maintains infection control, HIPAA compliance, and patient confidentiality.
• Collaborates with providers and care teams to coordinate care.

Skills

RN communication

Clinical assessment

Interdisciplinary teamwork

HIPAA compliance

Triage decision making

Medical coding/documentation

CPR/First Aid

Typing 35 WPM

Education

Associate Degree in Nursing (ADN)

Bachelor of Science in Nursing (BSN) preferred

Tools

Electronic Health Records (EHR)

Microsoft Office

Axis departmental systems

Job description

Axis Community Health in Pleasanton, CA invites a Telephonic Triage RN to provide professional nursing assessment and clinical guidance by telephone. The role coordinates care with providers, documents in EHR, and ensures HIPAA compliance.

This is a hybrid position with duties across primary care, mental health, and dental services. The RN must hold an active CA RN license, ADN required with BSN preferred, and at least 1 year in hospital or clinic settings.