Telephone Triage Registered Nurse (Temporary 6 Months)

Tri-Valley Career Center; Pleasanton (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employer-paid health, dental, and vis…

403(B) retirement plan with employer-m

Partial educational reimbursement

12 paid holidays

Paid time off with each pay period

Employee discount programs

Colleague Referral Bonus Program

Job summary

Axis Community Health in California is seeking a Telephone Triage Registered Nurse (RN) to provide professional nursing assessment and clinical guidance to patients by telephone. You will triage, assess symptoms, determine care level, and educate patients while coordinating with providers and the care team.

You will document interactions in the EHR, follow HIPAA and clinic policies, and support access to care for diverse populations.

Qualifications

• Graduate of an accredited nursing program; ADN required, BSN preferred.
• Minimum of one (1) year experience in a hospital or clinic setting.
• Current active California Registered Nurse license.
• Experience and knowledge of primary care medical services.
• Ability to meet requirements of CPR, First Aid and other mandated programs.
• Demonstrate clinical assessment skills at the level necessary to meet the job requirements.
• Ability to make independent decisions when circumstances warrant such action.
• Knowledgeable of nursing and medical practices and procedures, laws, regulations and guidelines.
• Effective interpersonal skills and the ability to work with an interdisciplinary care team.
• Ability to plan, organize, develop, implement, and interpret programs and procedures for quality care.
• Proactive, self-motivated and able to work independently or on a team.

Responsibilities

• Manages incoming calls from patients requesting health care advice and services.
• Evaluates and assesses patient health care needs based on signs, symptoms, and complaints using established protocols.
• Provides appropriate patient dispositions to emergency care or clinic appointments.
• Obtains input from providers to determine best clinical course of action.
• Documents symptoms, nursing assessment, advice given, and patient responses.
• Utilizes standing orders and triage protocols appropriately.
• Maintains safe, clean work environment and complies with procedures and regulations.
• Provide RN coverage for nursing services as per Title 22 CC Section 75028.
• Protects patients by adhering to infection-control and medication procedures and HIPAA regulations.
• Documents patient care services in charts and department records.
• Maintains continuity by communicating actions and needs with the team.
• Communicates effectively and maintains patient confidentiality.

Skills

RN license

Primary care knowledge

CPR & First Aid

Clinical assessment

Independent decision making

HIPAA compliance

Interpersonal skills

Team collaboration

Typing 35 WPM

MS Office & EHR

Education

Associate Degree in Nursing (ADN)

BSN preferred

Tools

Electronic Health Records (EHR)

Microsoft Office

Axis departmental systems

Job description

Company Description

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well‑being of all members of the community.

(TEMPORARY 6 MONTHS)

Company Description

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well‑being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Job Summary

The role of a Telephone Triage Registered Nurse (RN) is to provide professional nursing assessment and clinical guidance to patients by telephone, serving as an accessible point of contact for urgent and routine health concerns. The position conducts telephone triage, assesses symptoms and health needs, determines the appropriate level and timeframe of care, and provides evidence‑based health education. The RN will collaborate with providers and multidisciplinary care teams to coordinate and support patient care. The RN will assess patient needs, recognize potentially serious or emergent conditions, and directs patients to appropriate emergency or same‑day care when indicated. This position will accurately document patient interactions, assessments, recommendations, and follow‑up plans in the electronic health record while maintaining patient confidentiality and adhering to clinic policies, nursing standards, and applicable regulations. This role emphasizes patient‑centered communication, cultural sensitivity, health equity, preventive care, and access to care for diverse populations.

Qualifications

• Graduate of an accredited nursing program. Associate Degree in Nursing (ADN) is required, Bachelor of Science in Nursing (BSN) is preferred.
• Minimum of one (1) year experience preferably in a hospital or clinic setting.
• Current active California Registered Nurse license.
• Experience and knowledge of primary care medical services.
• Ability to meet requirements of CPR, First Aid and other mandated programs.
• Demonstrate clinical assessment skills at the level necessary to meet the job requirements.
• Ability to make independent decisions when circumstances warrant such action.
• Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines that pertain to medical care.
• Effective interpersonal skills and the ability to work with an interdisciplinary care team.
• Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, and policies and procedures that are necessary for providing quality care.
• Capable of researching new methods and principles to incorporate them into existing nursing practices.
• Proven decision making and analytical skills.
• Ability to organize, prioritize and efficiently carry out duties and assignments.
• Strong employee relations, and excellent interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self‑motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Must be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be able to work independently or in a group setting.
• A can‑do attitude and attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and Electronic Health Records (EHR) and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).
• This is a hybrid job.

Essential Duties/Responsibilities

• Manages incoming calls from patients requesting health care advice and services.
• Evaluates and assesses patient’s health care needs based on signs and symptoms, complaints utilizing established protocols and guidelines.
• Provides appropriate patient dispositions to emergency care or clinic provider appointments.
• Obtains appropriate input and direction from provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
• Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients and their access to appropriate health care.
• Utilizes standing orders and triage protocols appropriately.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel as needed.
• Provide RN coverage for nursing services as per the Title 22 CC Section 75028.
• Protects patients and employees by adhering to infection‑control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Documents patient care services by charting in patient and department records.
• Maintains continuity among team by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence and protects operations by complying fully with HIPAA regulations.
• Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem‑solving methods.
• Ensure that services are provided in a manner that is appropriate to patient needs and in full compliance with established medical protocols and legal and programmatic requirements.
• Provide back‑up assistance for the Clinic Manager as needed.
• Participate in staff meetings, and attend other meetings and training events as assigned.
• May be required to perform other related duties, responsibilities, and special projects as assigned.

Additional Information

This is a temporary position with an expected duration of six (6) months. Employment is expected to conclude at the end of the assignment unless extended based on organizational needs or by mutual agreement. However, this position is at‑will, and the duration of employment may be modified or ended at any time, with or without notice, in accordance with applicable law.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

Connect With Axis

Company Page: https://www.axishealth.org

Facebook: https://www.facebook.com/axiscommunityhealth

LinkedIn: https://www.linkedin.com/company/axis-community-health

Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, And Environmental Working Conditions

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.

Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.

Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

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