Hybrid RN Supervisor - Telephone Triage & Nurse Advice

John Muir Health; Walnut Creek (CA); Hybrid; USD 108,000 - 161,000; Full time

Job summary

John Muir Health in Walnut Creek, CA is seeking an RN Supervisor of the Telephone Triage Call Center to oversee daily operations, supervise a team of triage nurses, and ensure high-quality telephonic care through approved protocols.

This hybrid position requires at least one on-site shift per week, with a schedule Monday through Friday. Strong leadership, clinical assessment, and EHR proficiency are essential to guide staff and improve program performance.

Qualifications

• RN license CA required.
• BSN degree required.
• 5 years clinical nursing experience in Acute or Ambulatory care required.
• 2 years Telephone Triage required.
• 1 year Management – Supervisory or Leadership position preferred.

Responsibilities

• Oversee daily operations of the RN Telephone Triage Program.
• Supervise a team of registered telephone triage nurses and provide clinical guidance.
• Ensure adherence to approved protocols and standards.
• Lead staff training and performance evaluation.
• Manage performance metrics and lead quality improvement initiatives.

Skills

Clinical assessment

Leadership

Interpersonal skills

EHR proficiency

Nurse triage software

Compassion & empathy

Ethics & integrity

Bilingual EN/ES

Quality improvement

MS Office

Information security

Education

RN license CA

BSN degree

Job description

John Muir Health in Walnut Creek, CA is seeking an RN Supervisor of the Telephone Triage Call Center to oversee daily operations, supervise a team of triage nurses, and ensure high-quality telephonic care through approved protocols.

This hybrid position requires at least one on-site shift per week, with a schedule Monday through Friday. Strong leadership, clinical assessment, and EHR proficiency are essential to guide staff and improve program performance.