Hybrid/Remote-Ready Residential Aide Supervisor

Housing Works; New York (NY); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Tuition reimbursement

Educational benefit

Job summary

Housing Works is seeking a Residential Aid Supervisor in New York to provide supervisory support during shifts and ensure participant safety. You will guide Residential Aids, conduct room inspections, coordinate repairs with the Operations team and hotel management, and assist with vendor services.

The role requires at least 1 year in supervision and 3 years in operations, with strong documentation skills. Bilingual Spanish is preferred; eligibility includes a remote/hybrid workplace and a

Qualifications

• Minimum 1 year supervisory experience.
• Minimum 3 years experience in an operations-related role.
• Experience with justice-involved or unhoused individuals with mental health, substance use, or chronic medical conditions.
• Strong written communication and documentation skills.
• Proficiency with Microsoft Office; EMR experience preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Provide supervisory oversight during assigned shifts.
• Guide and support Residential Aids.
• Conduct room inspections and document findings with teams.
• Coordinate room repairs with Operations and hotel management.
• Assist with coordination of services for external vendors.
• Oversee room turnover procedures to prepare rooms for occupancy.
• Conduct wellness checks and frequent safety walks.
• Engage in crisis intervention and de-escalation as needed.
• Maintain accurate documentation in tracking systems.
• Use trauma-informed care and motivational interviewing with participants.
• Promote Housing Works core values daily.
• Perform other tasks as assigned by supervisor.

Skills

Supervisory experience

Operations experience

Crisis intervention

Documentation & communication

Microsoft Office / Excel

EMR systems

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Excel

EMR systems

Job description

Housing Works is seeking a Residential Aid Supervisor in New York to provide supervisory support during shifts and ensure participant safety. You will guide Residential Aids, conduct room inspections, coordinate repairs with the Operations team and hotel management, and assist with vendor services.

The role requires at least 1 year in supervision and 3 years in operations, with strong documentation skills. Bilingual Spanish is preferred; eligibility includes a remote/hybrid workplace and a