Residential Aide Shift Supervisor

Community Housing Innovations; New York (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Personal and Sick Days

Health insurance

Dental and Vision plans

Flexible spending account

AFLAC insurance

Dependent Care Spending Account

Commuter benefits

Employee Perks

401(k) retirement plan

Life Insurance

Employee Assistance Program

Career development

Job summary

Community Housing Innovations (CHI) in NYC seeks a dedicated supervisor for Residential Aide staff. You will oversee scheduling, conduct fire drills, supervise meals, and ensure program compliance while maintaining safety and quality service standards across the sites.

You will liaise with authorities, prepare timely reports, and provide on-site training. The role requires strong organizational and communication skills, with multi-tasking and crisis de-escalation abilities in a fast-paced

Qualifications

• Education and Experience: High School Diploma or GED required. Bachelor’s from an accredited university or related field of study, preferred. 3+ years of verified experience working in homeless services can override the education requirement.

Responsibilities

• Responsible for the supervision and support for all Residential Aide staff.
• Responsible for overseeing Residential Aide staffing for weekends, overnights and as needed.
• Conduct Fire Drills as scheduled and works with program staff to ensure that fire safety procedures are followed and document these events as per DHS and CHI guidelines.
• Supervise and assist with the client meals as per the site’s specific policies. Shift Supervisors are responsible for ensuring employees are following OTDA and DHS food safety guidelines.
• Provides limited crisis intervention and de-escalation to residents, when necessary, until CHI professional staff Case Managers, Program Managers or Director of Emergency Housing can be contacted and/or intervene. Contacts supervisor and/or the proper authorities as needed.
• Prevents loss of income to CHI because of vacancy loss, and lost shelter payments, property, etc.
• Ensure that the program is providing quality services and is compliant with program requirements.
• Enforces clients on CHI, site and DSS policies, regulations, and rules with residents.
• Reviews video cameras and monitors area consistently.
• Adheres to proper use of company resources (cell phones, office supplies, internet, etc.).
• Always maintains appropriateness and acts as a model for other employees.
• Provides on-site training and feedback on a regular basis and when necessary to staff and management.
• Informs Building Superintendent of work site’s physical condition (i.e., dangerous conditions, possible repair needs, supply needs, etc.).
• Act as a liaison with agencies responsible for referring eligible clients.
• Submits all internal and external reports in a timely and accurate manner as required by funding agencies and/or CHI (logs, notes, incident reports). Maintains logs, office, and site in an orderly fashion.
• Assists the management team in communication as well as being an on-call supervisor.

Skills

Verbal Communication

Written Communication

English Proficiency

Spanish Proficiency

MS Windows

MS Office

Internet

Education

High School Diploma or GED

Bachelor’s degree (Preferred)

Job description

Community Housing Innovations (CHI) in NYC seeks a dedicated supervisor for Residential Aide staff. You will oversee scheduling, conduct fire drills, supervise meals, and ensure program compliance while maintaining safety and quality service standards across the sites.

You will liaise with authorities, prepare timely reports, and provide on-site training. The role requires strong organizational and communication skills, with multi-tasking and crisis de-escalation abilities in a fast-paced