Residential Aide Supervisor

Housing Works; New York (NY); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Tuition reimbursement

Educational benefit

Job summary

Housing Works is seeking a Residential Aid Supervisor in New York to provide supervisory support during shifts and ensure participant safety. You will guide Residential Aids, conduct room inspections, coordinate repairs with the Operations team and hotel management, and assist with vendor services.

The role requires at least 1 year in supervision and 3 years in operations, with strong documentation skills. Bilingual Spanish is preferred; eligibility includes a remote/hybrid workplace and a

Qualifications

• Minimum 1 year supervisory experience.
• Minimum 3 years experience in an operations-related role.
• Experience with justice-involved or unhoused individuals with mental health, substance use, or chronic medical conditions.
• Strong written communication and documentation skills.
• Proficiency with Microsoft Office; EMR experience preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Provide supervisory oversight during assigned shifts.
• Guide and support Residential Aids.
• Conduct room inspections and document findings with teams.
• Coordinate room repairs with Operations and hotel management.
• Assist with coordination of services for external vendors.
• Oversee room turnover procedures to prepare rooms for occupancy.
• Conduct wellness checks and frequent safety walks.
• Engage in crisis intervention and de-escalation as needed.
• Maintain accurate documentation in tracking systems.
• Use trauma-informed care and motivational interviewing with participants.
• Promote Housing Works core values daily.
• Perform other tasks as assigned by supervisor.

Skills

Supervisory experience

Operations experience

Crisis intervention

Documentation & communication

Microsoft Office / Excel

EMR systems

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Excel

EMR systems

Job description

• Pay or shift range: $22.75 USD to $25.75 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $22.75/hr - $25.75/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The Fresh Meadows ETH Program site is specifically designed to provide transitional housing for individuals with substance use, mental health diagnoses or chronic medical conditions. To address these higher level of care needs, this site offers onsite medical, behavioral health and psychiatric services.

Reporting to the Operations Manager, this Residential Aid Supervisor position is primarily responsible for providing supervisory support during scheduled shifts, ensuring the safety and wellbeing of staff and program participants, engaging in crisis intervention as needed and monitoring and coordinating operational projects such as room inspections, room repair scheduling, post-discharge room turnovers and providing guidance and supervision of the Residential Aids.

Responsibilities:

Primary:

• Provide supervisory oversight during assigned shifts.
• Provide guidance and support to the Residential Aids.
• Conduct thorough room inspections, thoroughly document observations with the larger teams and document room repairs.
• Work closely with Operations team leadership and hotel management to coordinate and monitor room repairs.
• Assist with the coordination of services for external vendors as needed.
• Coordinate with hotel management and oversee room turn over procedures to ensure rooms transition from offline to online and available for occupancy in a timely manner.
• Conduct wellness checks for program participants.
• Conduct frequent building walkthroughs and perimeter checks to manage the safety and integrity of the physical environment.
• Engage in crisis intervention and de-escalation in accordance to agency training and protocols as needed.
• Maintain accurate and timely documentation using the program’s established tracking and data systems.
• Engage with program participants utilizing trauma informed care and motivational interviewing.
• Promote Housing Works’ core values in day to day activities.
• Perform other tasks as assigned by supervisor.

Secondary:

• Provide culturally competent services in accordance with Housing Works policies and practices.
• Ability to work with clients with diverse clients with varying levels of service needs.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.

Other functions that may be required with this position include:

• Attend and participate staff meetings and trainings as scheduled.
• Responsiveness to emails, texts and phone calls.
• Ability to adapt and successfully uphold job functions in a full remote workforce or hybrid in-person remote workforce environment.
• Adhere to remote workforce policies, procedures and protocols.

Requirements:

• High school diploma required.
• Bachelor’s Degree in related field preferred.

The following are qualifications and requirements of the position:

• Minimum 1 year experience in a supervisory role.
• Minimum 3 years experience in an operations-related role.
• Experience working with individuals who are actively or previously justice-involved, or unhoused, with mental health, substance use or chronic medical conditions diagnoses.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required Experience utilizing EMR systems.

The following additional competencies are viewed as important to success in this position:

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.
• Ability to provide shift coverage as needed to ensure minimum staffing requirements are met.
• Ability to lift 50lbs.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.