Hybrid-Remote Product Experience Associate

allegion; United States; Hybrid; USD 52,000 - 66,000; Full time

Job summary

Allegion is seeking an entry-level Product Experience Specialist to support testing and validation of new and updated products. You’ll collaborate with Product Development, Technical Services, and Field Specialist teams to enhance customer-touchpoints and assist with launches.

You will help gather feedback, document improvements, and participate in early prototype testing, with training and mentorship provided to develop product experience and engineering skills.

Qualifications

• Bachelor's degree in Engineering or related field required.
• Internship or coursework related to electronic locking, security, or customer experience is preferred.
• Familiarity with Bluetooth and Wi‑Fi product connectivity (school projects/internships acceptable).
• Interest in Access Control and Electronic Security Industry.
• Willingness to learn about Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Apps, POE, and Cloud components.
• Good communication and presentation skills; ability to develop these further.
• Mechanical aptitude and willingness to use small hand tools.
• Ability to clearly communicate solutions in customer-friendly language.
• Empathy for customer experiences during installation and use of Allegion products.
• Willingness to travel up to 25%.

Responsibilities

• Assist in communicating customer interface and experience-based concerns to project teams.
• Support the creation and delivery of product training materials under guidance.
• Help identify and verify customer experience issues with new or updated products.
• Review historical customer feedback with supervision to baseline product attributes.
• Assist in defining product experience requirements with engineering and product management teams.
• Participate in early prototype product testing and scenario-based validations with support.
• Promote design guidelines and UI/UX best practices learned.
• Help drive common features across Allegion products to improve user experience.
• Support customer experience validations with actual product installations and use cases, under supervision.
• Train with and assist Field Specialist associates to extend Product Experience support.
• Help expand alpha/beta test sites as directed.
• Work collaboratively with local, US-based, and international teams, primarily remote.
• Learn to manage multiple projects and priorities with guidance.

Skills

Communication skills

Travel willingness

Empathy for customer experience

Team collaboration

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

Job description

Allegion is seeking an entry-level Product Experience Specialist to support testing and validation of new and updated products. You’ll collaborate with Product Development, Technical Services, and Field Specialist teams to enhance customer-touchpoints and assist with launches.

You will help gather feedback, document improvements, and participate in early prototype testing, with training and mentorship provided to develop product experience and engineering skills.