Hybrid-Remote Product Experience Specialist

Allegion Canada Inc.; Carmel (IN); Hybrid; USD 54,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with 6% match

Tuition Reimbursement

Unlimited PTO

Employee Discounts

Community involvement

CliftonStrengths testing

Job summary

Allegion Carmel, IN, is hiring a Product Experience Specialist in a hybrid-remote role. You will support customer-experience testing and validation of new products, collaborating with Product Development, Technical Services and Field Specialist teams to optimize touchpoints.

This entry-level position offers training and mentorship to develop skills in product experience and engineering, with opportunities to participate in product launches and collect customer feedback for improvement.

Qualifications

• Bachelor’s degree in Engineering or related field; recent graduates encouraged.
• Internship or coursework related to electronic locking, security, or customer experience preferred.
• Familiarity with Bluetooth and Wi‑Fi connectivity.
• Willingness to travel up to 25%.

Responsibilities

• Assist in communicating customer interface and experience-based concerns to project teams.
• Support the creation and delivery of product training materials under guidance.
• Help identify and verify customer experience issues with new or updated products.
• Review historical customer feedback with supervision to help baseline product attributes.
• Assist in defining product experience requirements with engineering and product management teams.
• Participate in early prototype product testing and scenario-based validations with support.
• Promote design guidelines and UI/UX best practices as learned.
• Help drive common features across Allegion products to improve user experience.
• Support customer experience validations with actual product installations and use cases, under supervision.
• Train with and assist Field Specialist associates to extend Product Experience support.
• Help expand alpha/beta test sites as directed.
• Work collaboratively with local, US-based, and international teams, primarily remotely.

Skills

Communication skills

Presentation skills

Empathy

Team collaboration

Travel readiness

Education

Bachelor’s degree in Engineering or related field

Job description

Allegion Carmel, IN, is hiring a Product Experience Specialist in a hybrid-remote role. You will support customer-experience testing and validation of new products, collaborating with Product Development, Technical Services and Field Specialist teams to optimize touchpoints.

This entry-level position offers training and mentorship to develop skills in product experience and engineering, with opportunities to participate in product launches and collect customer feedback for improvement.