Product Experience Associate

Allegion; Carmel (IN); Hybrid; USD 54,000 - 75,000; Full time

Benefits offered by this job

401K match

Tuition Reimbursement

Unlimited PTO

Employee Discounts

Job summary

Allegion, Carmel, IN, is seeking a Product Experience Specialist (Hybrid) to support customer experience testing, validation, and product launches. This entry-level role collaborates with Product Development, Technical Services, and Field teams to improve touchpoints and gather feedback.

Training and mentorship will develop skills in product experience and engineering. The role offers remote work options across the US, with up to 25% travel and emphasis on security and access control

Qualifications

• Bachelor’s degree in Engineering (EE, EET, CE, CET, ME, MET) or related field.
• Internship or coursework related to electronic locking, security, or customer experience is a plus.
• Familiarity with Bluetooth and Wi‑Fi product connectivity (school projects/internships acceptable).
• Interest in Access Control and Electronic Security Industry.

Responsibilities

• Assist in communicating customer interface and experience-based concerns to project teams.
• Support the creation and delivery of product training materials under guidance.
• Help identify and verify customer experience issues with new or updated products.
• Review historical customer feedback with supervision to baseline product attributes.
• Assist in defining product experience requirements with engineering and product management teams.
• Participate in early prototype product testing and scenario-based validations.
• Promote design guidelines and UI/UX best practices as learned.
• Help drive common features across Allegion products to improve user experience.
• Support customer experience validations with actual product installations and use cases, under supervision.
• Train with and assist Field Specialist associates to extend Product Experience support.

Skills

Engineering degree

Bluetooth connectivity

Wi-Fi connectivity

Customer experience

Microsoft Office

Willingness to travel

Education

Engineering degree (EE/CE/EET/CET/ME/MET)

Informatics or related field

Tools

Microsoft Office

Job description

Allegion, Carmel, IN, is seeking a Product Experience Specialist (Hybrid) to support customer experience testing, validation, and product launches. This entry-level role collaborates with Product Development, Technical Services, and Field teams to improve touchpoints and gather feedback.

Training and mentorship will develop skills in product experience and engineering. The role offers remote work options across the US, with up to 25% travel and emphasis on security and access control