Product Experience Specialist

allegion; United States; Hybrid; USD 52,000 - 66,000; Full time

Job summary

Allegion is seeking an entry-level Product Experience Specialist to support testing and validation of new and updated products. You’ll collaborate with Product Development, Technical Services, and Field Specialist teams to enhance customer-touchpoints and assist with launches.

You will help gather feedback, document improvements, and participate in early prototype testing, with training and mentorship provided to develop product experience and engineering skills.

Qualifications

• Bachelor's degree in Engineering or related field required.
• Internship or coursework related to electronic locking, security, or customer experience is preferred.
• Familiarity with Bluetooth and Wi‑Fi product connectivity (school projects/internships acceptable).
• Interest in Access Control and Electronic Security Industry.
• Willingness to learn about Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Apps, POE, and Cloud components.
• Good communication and presentation skills; ability to develop these further.
• Mechanical aptitude and willingness to use small hand tools.
• Ability to clearly communicate solutions in customer-friendly language.
• Empathy for customer experiences during installation and use of Allegion products.
• Willingness to travel up to 25%.

Responsibilities

• Assist in communicating customer interface and experience-based concerns to project teams.
• Support the creation and delivery of product training materials under guidance.
• Help identify and verify customer experience issues with new or updated products.
• Review historical customer feedback with supervision to baseline product attributes.
• Assist in defining product experience requirements with engineering and product management teams.
• Participate in early prototype product testing and scenario-based validations with support.
• Promote design guidelines and UI/UX best practices learned.
• Help drive common features across Allegion products to improve user experience.
• Support customer experience validations with actual product installations and use cases, under supervision.
• Train with and assist Field Specialist associates to extend Product Experience support.
• Help expand alpha/beta test sites as directed.
• Work collaboratively with local, US-based, and international teams, primarily remote.
• Learn to manage multiple projects and priorities with guidance.

Skills

Communication skills

Travel willingness

Empathy for customer experience

Team collaboration

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Product Experience Specialist - Carmel, Indiana (Hybrid)-Remote New Jersey-Remote Colorado

(Candidates in New Jersey or Colorado will work remotely, but will need to reside within the state to report to local offices for business needs when required)

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary

The entry-level Product Experience Specialist will support the customer experience-based testing and validation of Allegion's new and updated products. This role will work with Product Development, Technical Services, and Field Specialist teams to help define and improve customer-facing touch points. The Specialist will assist with product launches, help gather customer feedback, and document improvement opportunities. This position is designed for candidates starting their careers, offering training and mentorship to develop skills in product experience and engineering.

What You Will Do

• Assist in communicating customer interface and experience-based concerns to project teams.
• Support the creation and delivery of product training materials under guidance.
• Help identify and verify customer experience issues with new or updated products.
• Review historical customer feedback with supervision to help baseline product attributes.
• Assist in defining product experience requirements with engineering and product management teams.
• Participate in early prototype product testing and scenario-based validations with support.
• Promote design guidelines and UI/UX best practices as learned.
• Help drive common features across Allegion products to improve user experience.
• Support customer experience validations with actual product installations and use cases, under supervision.
• Train with and assist Field Specialist associates to extend Product Experience support.
• Help expand alpha/beta test sites as directed.
• Work collaboratively with local, US-based, and international teams, primarily remote.
• Learn to manage multiple projects and priorities with guidance.

What You Need to Succeed

• Bachelor's degree in Engineering (EE, EET, CE, CET, ME, MET), Informatics or related field.
• Internship or coursework related to electronic locking, security, or customer experience preferred but not required.
• Familiarity with Bluetooth and Wi-Fi product connectivity and use (can be through school projects or internships).
• Interest in Access Control and Electronic Security Industry.
• Basic computer literacy and comfort with Microsoft Office Applications.
• Willingness to learn about Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components.
• Good communication and presentation skills; willingness to develop these skills further.
• Mechanical aptitude and willingness to learn to use small hand tools.
• Ability to clearly communicate solutions in customer-friendly language.
• Empathy for customer experiences while installing and using Allegion products.
• Ability to accurately capture and communicate customer concerns for action by the project team, with support.
• Willingness to travel up to 25%.
• Positive, can-do attitude and commitment to Allegion's customer-centric culture.

Why Work for Us?

Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it ".

You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths -based development, and unlocking human potential.