Hybrid Remote Patient Billing Specialist

FMS INC.; Jenks (OK); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

40 hour work week

Hybrid option after training

Monthly bonus opportunities

Medical

Dental

Life Insurance

PTO after 60 days

Holiday Pay after 60 days

401k after one year

Short/Long Term Disability

Job summary

FMS, Inc. is hiring a Patient Financial Services Representative in Tulsa, OK. The role focuses on handling patient inquiries about billing, insurance, and services for medical provider clients, with responsibilities to resolve balances through negotiations and to route issues to appropriate teams.

The position offers a 40-hour work week with a hybrid work option after on-site training, plus monthly bonuses and a benefits package including medical, dental, PTO, and retirement plans.

Qualifications

• Strong communication and negotiation skills.
• Ability to manage multiple tasks and resolve patient concerns efficiently.
• Experience in healthcare billing, billing or customer service is preferred.
• Knowledge of healthcare billing processes, insurance claims, and medical terminology is preferred.

Responsibilities

• Payment Resolution: Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within the client’s guidelines.
• Patient Interaction: Handle all communications (phone, email) regarding billing inquiries, insurance claims, service disputes, and questions about procedures, ensuring each concern is documented and addressed or routed appropriately.
• Insurance Assistance: Assist patients in understanding their explanation of benefits.
• Service-Related Issues: Address concerns about the medical services received, ensuring these are routed to the appropriate clinical or billing teams for resolution.
• Documentation & Compliance: Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
• Customer Service Excellence: Provide empathetic, high-quality service to ensure patient satisfaction, even when dealing with complex or sensitive financial or service-related issues.

Skills

Communication skills

Negotiation

Multitasking

Healthcare billing experience

Job description

FMS, Inc. is hiring a Patient Financial Services Representative in Tulsa, OK. The role focuses on handling patient inquiries about billing, insurance, and services for medical provider clients, with responsibilities to resolve balances through negotiations and to route issues to appropriate teams.

The position offers a 40-hour work week with a hybrid work option after on-site training, plus monthly bonuses and a benefits package including medical, dental, PTO, and retirement plans.