Hybrid Remote Member Solutions Collections Specialist

Five-Point-Credit-Union; Port Arthur (TX); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Five-Point-Credit-Union is seeking a Full-time Member Solutions (Collections) Specialist in Port Arthur, TX. The role targets delinquent accounts across Visa/Mastercard, lines of credit, and loans, contacting members to resolve delinquencies and preserve the credit union’s professional image.

The position requires availability Monday–Friday 8:00am–5:30pm, with Saturdays 9:45am–3:00pm as needed, and offers a hybrid remote/work-from-home option.

Qualifications

• Knowledge of collection procedures and related laws.
• Understanding of credit union loan products and policies.
• Experience with delinquency collections preferred.
• Ability to work independently and handle stressful situations.

Responsibilities

• Perform collections on delinquent member accounts, including Visa/Mastercard, lines of credit, and loans.
• Review account status and contact members to resolve delinquencies.
• Maintain professional relations with members and external contacts.
• Coordinate with Credit Union staff to ensure efficient operations.
• Operate required computer systems and credit bureau terminals.

Skills

Communication skills

Telephone

Public relations

Education

High school diploma

Tools

Credit bureau terminal

Computer applications

Calculator

Job description

Five-Point-Credit-Union is seeking a Full-time Member Solutions (Collections) Specialist in Port Arthur, TX. The role targets delinquent accounts across Visa/Mastercard, lines of credit, and loans, contacting members to resolve delinquencies and preserve the credit union’s professional image.

The position requires availability Monday–Friday 8:00am–5:30pm, with Saturdays 9:45am–3:00pm as needed, and offers a hybrid remote/work-from-home option.