Collections Analyst - Hybrid

Citadel Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

A regional credit union is seeking a Mortgage Collections Specialist to manage delinquent loans by contacting members and negotiating solutions. The ideal candidate should possess strong communication skills and at least six months of collections or banking experience. Responsibilities include analyzing financial data, documenting account activities, and resolving disputes. Candidates must be available for evening and Saturday shifts. This position plays a crucial role in minimizing loss and ensuring member retention.

Qualifications

• 6 months or more of collection and/or banking experience.
• Mortgage collections experience is preferred.
• Demonstrate effective oral and written communication skills.

Responsibilities

• Contact delinquent members to prompt and assist them in making arrangements.
• Gather and analyze financial information from members.
• Document activities on delinquent accounts ensuring accuracy.

Skills

Effective communication

Negotiation skills

Financial analysis

Conflict resolution

Education

High School Education

Job description

Overview

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing. The majority of the communication will be done over the telephone. Effective communication and negotiation skills are a necessity; it is important to be accurate and thorough.

Responsibilities

• Contact delinquent members to prompt and assist them in making arrangements to bring all accounts current.
• Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans.
• Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate).
• Make decisions regarding enforcement of the credit union’s offset policies for delinquent member loans.
• Make decisions, using collection techniques and financial analysis, that mitigate the credit union’s risk of loss while preserving member retention, when appropriate.
• Utilize communication and conflict resolution skills to resolve disputes and craft solutions with frustrated or angry members in a calm and professional manner.
• Document activities on delinquent accounts, ensuring accuracy and expediency.
• Maintain current member information across all utilized platforms (Collection software, Episys Products).
• Handle member disputes, complaints and inquiries.
• Perform assigned administrative tasks.
• Perform such other duties as may be assigned commensurate with the position.

The department operates M-F from 8-6, and Sat from 9-1. The eligible candidate must be available for a minimum of two evening shifts (10:00am - 6:00pm) per week, and 2 Saturday shifts per month (hours are subject to change).

Qualifications and Education

Work Experience

• 6 months or more of collection and/or banking experience.
• Mortgage collections experience is preferred.
• Demonstrate a thorough understanding of the impact that the collection of delinquent accounts has on the strength and growth of the Credit Union.
• Demonstrate effective oral and written communication skills.
• Maintain confidentiality, promote integrity, and support the corporate mission.

Education

• High School Education

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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