Collections Specialist - Hybrid/Remote with Negotiation Focus

All One Credit Union; Leominster (MA); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

401K plan with employer match

Remote work up to 2 days/week

Competitive benefits package

Job summary

All One Credit Union is hiring a Collections Representative in Massachusetts. You will review delinquent consumer loans, contact members to arrange workouts, and document all communications accurately.

The role requires strong negotiation, detail, and organizational skills, with bilingual Spanish preferred. Occasional Saturday hours and potential remote work up to 2 days/week after three months are included.

Qualifications

• High School diploma or equivalent.
• 1–3 years of prior collections experience in a financial institution.
• Strong communication, negotiation, and organizational skills.
• Working knowledge of Microsoft Word and Excel.
• Bi-lingual in Spanish is preferred.
• Occasional Saturday rotation 9:00–12:00.

Responsibilities

• Reviews delinquent accounts in collection queues for consumer loans.
• Contacts members by phone or mail to arrange repayment and maintains notes.
• Works with borrowers to reach workouts and payment arrangements.
• Contacts members regarding returned payments and payment shortages.
• Assesses when repossession may be needed and informs AVP Collections.
• Researches disputed balances and credit bureau issues.
• Records bankruptcy notices and updates loan codes accordingly.
• Collaborates with third party collection agencies as needed.

Skills

Communication

Negotiation

Attention to detail

Organization

Spanish bilingual

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

All One Credit Union is hiring a Collections Representative in Massachusetts. You will review delinquent consumer loans, contact members to arrange workouts, and document all communications accurately.

The role requires strong negotiation, detail, and organizational skills, with bilingual Spanish preferred. Occasional Saturday hours and potential remote work up to 2 days/week after three months are included.