Hybrid Call Center Specialist - Schedule Homeowner Consults

Luxury Bath Technologies; Berlin (MD); Hybrid; USD 21.000 - 41.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Paid training

Career advancement

Stable company with 25+ years

Zusammenfassung

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a personable Call Center Specialist to join our growing team. This hybrid role combines in-office and remote work to support homeowners scheduling free consultations for bathroom remodeling projects.

You will answer inbound calls, follow scripts, enter customer data accurately, and help maintain a positive customer experience from the first contact. Training is provided with opportunities for advancement.

Qualifikationen

• Excellent communication and customer-service skills.
• Professional phone manner and positive attitude.
• Ability to quickly build rapport with homeowners.
• Basic computer skills and data entry experience.
• Organized and detail-oriented.
• Able to multitask in a fast-paced environment.

Aufgaben

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls from prospective customers.
• Follow scripts while personalizing conversations.
• Handle questions and objections professionally.
• Confirm and manage appointment schedules.
• Enter customer information accurately into systems.
• Maintain detailed records of customer interactions.
• Conduct follow-up and quality control calls.
• Coordinate appointments with canvassing and sales teams.
• Help create an exceptional customer experience from the first call.

Kenntnisse

Strong communication

Customer service

Phone presence

Data entry

Organized

Multitasking

Jobbeschreibung

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a personable Call Center Specialist to join our growing team. This hybrid role combines in-office and remote work to support homeowners scheduling free consultations for bathroom remodeling projects.

You will answer inbound calls, follow scripts, enter customer data accurately, and help maintain a positive customer experience from the first contact. Training is provided with opportunities for advancement.