Hybrid Call Center Specialist — Remote/Onsite Career Growth

Luxury Bath; Salisbury (MD); Hybrid; USD 21,000 - 41,000; Full time

Benefits offered by this job

Paid training

Ongoing support

Career advancement

Hybrid work schedule

Team environment

Job summary

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist. The role involves scheduling free home consultations, handling inbound calls, and using scripts to deliver a great customer experience.

It offers paid training, room for advancement, and a supportive team in a fast-paced environment. The position features a hybrid schedule (3 days in office, 3 days remote) with hourly compensation ranging from $15 to $30 based on experience, reflecting growth within a

Qualifications

• Excellent verbal and written communication skills.
• Experience handling customer calls and inquiries.
• Ability to follow scripts while adapting to conversations.
• Strong data entry accuracy and attentiveness.
• Organized and detail-oriented with multitasking ability.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls from prospective customers.
• Follow scripts while personalizing conversations.
• Manage appointment scheduling and confirmations.
• Enter customer information accurately into company systems.
• Maintain detailed records of customer interactions and follow-ups.
• Coordinate appointments with canvassing and sales teams.

Skills

Communication skills

Customer service

Phone presence

Data entry

Job description

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist. The role involves scheduling free home consultations, handling inbound calls, and using scripts to deliver a great customer experience.

It offers paid training, room for advancement, and a supportive team in a fast-paced environment. The position features a hybrid schedule (3 days in office, 3 days remote) with hourly compensation ranging from $15 to $30 based on experience, reflecting growth within a