Hybrid Call Center Specialist - Career Growth & Training

Luxury Bath Technologies; West Ocean City (MD); Hybrid; USD 21,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Hybrid schedule

Paid training

Career advancement

Stable company

Job summary

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist to join a growing team. The role involves handling inbound calls, scheduling free in-home consultations, and guiding homeowners through the process with professional communication.

The position offers a hybrid schedule (3 days in office, 3 days remote), paid training, and opportunities for advancement in a stable company with over 25 years of industry experience.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and professional phone presence.
• Ability to build rapport quickly with homeowners.
• Basic computer skills and data entry experience.
• Organized and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls from prospective customers.
• Follow proven scripts while personalizing conversations.
• Handle questions and overcome objections professionally.
• Confirm and manage appointment schedules.
• Accurately enter customer information into company systems.
• Maintain detailed records of customer interactions.
• Conduct follow-up and quality control calls.
• Coordinate appointments with canvassing and sales teams.
• Help create an exceptional customer experience from the first call.

Skills

Communication

Customer service

Phone presence

Rapport building

Data entry

Organization

Multitasking

Job description

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist to join a growing team. The role involves handling inbound calls, scheduling free in-home consultations, and guiding homeowners through the process with professional communication.

The position offers a hybrid schedule (3 days in office, 3 days remote), paid training, and opportunities for advancement in a stable company with over 25 years of industry experience.