Hybrid/Remote Customer Success Rep II

OpenKrill; United States; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care coverage

Paid time off

401k with match

On-site HQ amenities

Job summary

Inductive Automation, LLC is seeking a Customer Success Representative II to guide customers post-sale and help them achieve business goals. You will manage support plan renewals, track metrics, and coordinate with internal teams to ensure satisfaction and retention, all in a role offering remote, hybrid, or on-site flexibility.

Ideal candidates have 2+ years in customer-facing roles and experience with Zendesk or HubSpot CRM systems.

Qualifications

• Bachelor's degree preferred but not required.
• 2+ years in customer service, sales, or a customer-facing role.
• Experience with CRM systems such as Zendesk or HubSpot.

Responsibilities

• Serve as trusted advisor through post-sales lifecycle guidance and support.
• Manage Support Plan renewals, calculations, and tracking metrics.
• Generate new and renewal quotes for Support Plans with accuracy.
• Proactively educate customers on plan options and benefits.
• Coordinate across teams to ensure customer satisfaction and retention.
• Maintain thorough records of interactions in CRM and tickets.

Skills

CRM proficiency

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree preferred

Tools

Zendesk

HubSpot

CRM systems

Job description

Inductive Automation, LLC is seeking a Customer Success Representative II to guide customers post-sale and help them achieve business goals. You will manage support plan renewals, track metrics, and coordinate with internal teams to ensure satisfaction and retention, all in a role offering remote, hybrid, or on-site flexibility.

Ideal candidates have 2+ years in customer-facing roles and experience with Zendesk or HubSpot CRM systems.