Client Success Specialist I — On-Site Hybrid (2x/Week)

Inductive Automation LLC; Folsom (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Employee Covered Health Care

Paid Time Off

401k with Match

World-Class Headquarters

Adjacent Nature Reserve

Job summary

Inductive Automation LLC in Folsom, CA is seeking a Client Services Specialist I to be the primary contact across departments, resolving customer interactions and delivering exceptional service via inbound/outbound calls and emails.

You will triage tickets, coordinate with technical teams to provide solutions, and ensure timely responses within SLA timelines. The role requires on-site work two days per week, especially during the initial onboarding period.

Qualifications

• AA or AS in Business Administration, Office Management, or related field.
• 1–2 years of experience in client relations, customer service, or technical support.
• Software industry experience preferred.
• Familiar with Google Office, CRM systems, and Zendesk.
• Strong written and verbal communication with empathy.
• Highly organized with attention to detail.
• Ability to think quickly and resolve customer issues.
• Self-motivated and proactive.

Responsibilities

• Provide excellent customer service in a fast-paced, high-volume setting.
• Answer and resolve customer interactions via phone and email.
• Build trusted relationships through consistent, empathetic communication.
• Triaging incoming emails/tickets to appropriate teams.
• Monitor channels to ensure timely responses within SLA timelines.
• Provide regular follow-ups with internal teams and customers to drive resolutions.
• Collaborate with multiple divisions as needed.

Skills

Customer service

Communication

Empathy

Organization

Self-motivation

Quick learner

Education

AA/AS in Business Administration or related field

Tools

Zendesk

CRM systems

Google Office

Job description

Inductive Automation LLC in Folsom, CA is seeking a Client Services Specialist I to be the primary contact across departments, resolving customer interactions and delivering exceptional service via inbound/outbound calls and emails.

You will triage tickets, coordinate with technical teams to provide solutions, and ensure timely responses within SLA timelines. The role requires on-site work two days per week, especially during the initial onboarding period.