Customer Success Specialist II: Renewals & Solutions

Inductive Automation; United States; Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Remote/Hybrid/On-site options

Professional development

Work-life balance culture

Job summary

Inductive Automation is seeking a customer support specialist to own renewals, quotes, and inquiries end-to-end. You will collaborate across teams to ensure customers get the right tools and solutions, while tracking metrics and keeping accurate records in our CRM and support systems.

The ideal candidate has a bachelor's degree (preferably) and 2+ years in customer-facing roles, with experience in CRM platforms like Zendesk or HubSpot.

Qualifications

• Bachelor's degree preferred, plus 2+ years in customer-facing roles.
• Experience with CRM, Zendesk, or HubSpot is a plus.
• Strong problem-solving, organizational, and interpersonal skills.

Responsibilities

• Own support plan renewals, quotes, and customer inquiries from start to finish.
• Work cross-functionally to ensure customers get the tools and solutions they need.
• Track metrics and maintain accurate records in CRM and support systems.

Skills

Problem solving

Organizational skills

Interpersonal skills

Education

Bachelor's degree preferred

2+ years in customer-facing roles

Tools

CRM software

Zendesk

HubSpot

Job description

Inductive Automation is seeking a customer support specialist to own renewals, quotes, and inquiries end-to-end. You will collaborate across teams to ensure customers get the right tools and solutions, while tracking metrics and keeping accurate records in our CRM and support systems.

The ideal candidate has a bachelor's degree (preferably) and 2+ years in customer-facing roles, with experience in CRM platforms like Zendesk or HubSpot.