Senior Customer Success Director — Hybrid

Wolters Kluwer; Chicago (IL); Hybrid; USD 122,000 - 219,000; Full time

Job summary

Wolters Kluwer, a global information services leader, seeks a Customer Success Associate Director in a hybrid role with 8 in-office days per month across multiple U.S. locations.

The role partners with health system executives to maximize outcomes from UpToDate, Lexidrug, Patient Engagement, and future solutions. You will develop strategic plans, drive adoption, and manage complex portfolios while mentoring others and aligning cross-functional teams to deliver clinical, operational, and

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6+ years in customer success or related roles.
• Experience influencing cross-functional partners without direct authority.

Responsibilities

• Lead executive-level reviews and strategic plans with health system customers.
• Drive adoption and value realization across UpToDate portfolio.
• Develop detailed account strategies and stakeholder maps.
• Collaborate with Sales, Product, and Support to expand partnerships.
• Mentor junior CS teammates and contribute best practices.

Skills

Executive engagement

Strategic account management

Cross-functional collaboration

Customer success leadership

Strong communication

Education

Bachelor's degree

Job description

Wolters Kluwer, a global information services leader, seeks a Customer Success Associate Director in a hybrid role with 8 in-office days per month across multiple U.S. locations.

The role partners with health system executives to maximize outcomes from UpToDate, Lexidrug, Patient Engagement, and future solutions. You will develop strategic plans, drive adoption, and manage complex portfolios while mentoring others and aligning cross-functional teams to deliver clinical, operational, and