Customer Experience Specialist (Hybrid/Remote)

Fred F. Collis & Sons, Inc.; City of Utica (NY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance & HSA available

401(k) with company match up to 4%

Paid Time Off / 6 Paid Holidays

Company Paid LTD and Life Insurance

Vacation reimbursement

Job summary

Fred F. Collis & Sons, Inc. is seeking a Customer Service Representative to be the primary contact for clients. You will manage incoming calls, generate leads, and ensure customer satisfaction by addressing needs with accuracy and efficiency.

The role requires strong communication, problem-solving skills, and the ability to coordinate with internal teams to resolve issues and maintain detailed records. Some shifts offer remote work while the core hours are Mon-Fri 8:30am-5pm.

Qualifications

• Strong communication and interpersonal skills.
• Problem-solving ability and a proactive approach to customer issues.

Responsibilities

• Handle high volume of incoming calls and inquiries.
• Provide prompt, accurate information to customers and transfer calls to appropriate departments.
• Proactively generate and qualify leads for new customers.

Skills

Communication skills

Problem solving

Interpersonal skills

Customer service

Tools

Google Drive

Job description

Fred F. Collis & Sons, Inc. is seeking a Customer Service Representative to be the primary contact for clients. You will manage incoming calls, generate leads, and ensure customer satisfaction by addressing needs with accuracy and efficiency.

The role requires strong communication, problem-solving skills, and the ability to coordinate with internal teams to resolve issues and maintain detailed records. Some shifts offer remote work while the core hours are Mon-Fri 8:30am-5pm.