Hybrid/Remote CRM & Marketing Tech Specialist

Arnold & Porter; Washington (District of Columbia); Hybrid; USD 59,000 - 74,000; Full time

Job summary

Arnold & Porter is seeking a Marketing Technology Coordinator to support the firm’s CRM and marketing technology systems. You’ll handle day-to-day CRM support, data quality audits, email campaigns, events, reporting, and research, collaborating with Marketing, ARC Support, IT, and attorneys. The role offers a hybrid schedule in Washington, DC or remote work from a U.S.

state. A bachelor’s degree and marketing tech/CRM experience are preferred, with potential discretionary bonus and overtime

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with marketing technology, CRM systems, and email marketing platforms preferred; professional services experience is a plus.
• Familiarity with data quality management concepts and practices.
• Proficiency in Microsoft Office and Windows-based applications.
• Strong attention to detail and a commitment to data accuracy.
• Strong analytical, research, and problem-solving skills.
• Clear, professional written and verbal communication skills, with a helpful, service-oriented approach.
• Ability to manage competing priorities, meet deadlines, and balance daily responsibilities with longer-term projects.
• Ability to work independently and collaboratively, take initiative, and follow assignments through to completion.
• Sound judgment and the ability to maintain confidential information.
• Flexibility to work additional hours as needed.

Responsibilities

• Provide day-to-day CRM support, respond to user inquiries, and monitor shared mailboxes and support queues to resolve or route requests.
• Maintain accurate contact, company, relationship, and activity data through routine audits, updates, and data quality initiatives.
• Support the preparation, testing, and distribution of email marketing communications, including advisories, announcements, newsletters, and event invitations. Review content, links, recipient lists, and formatting for accuracy.
• Manage subscriptions and communication preferences, process profile updates, and investigate email delivery issues.
• Assist with user onboarding and offboarding, including account setup, access requests, and system updates.
• Generate reports and contact, event, and engagement lists to support marketing and business development activities.
• Conduct research and gather data for business development, events, editorial, and alumni initiatives.
• Develop and maintain CRM training materials, user guides, and other resources that encourage consistent system use and best practices.
• Help test and implement CRM enhancements, data governance practices, and process improvements.
• Collaborate with Information Technology and external vendors to troubleshoot system issues.
• Support special projects and other departmental needs as assigned.

Skills

Marketing technology

CRM systems

Email marketing

Data quality

User support

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

CRM platforms

Job description

Arnold & Porter is seeking a Marketing Technology Coordinator to support the firm’s CRM and marketing technology systems. You’ll handle day-to-day CRM support, data quality audits, email campaigns, events, reporting, and research, collaborating with Marketing, ARC Support, IT, and attorneys. The role offers a hybrid schedule in Washington, DC or remote work from a U.S.

state. A bachelor’s degree and marketing tech/CRM experience are preferred, with potential discretionary bonus and overtime