CRM & Marketing Tech Specialist (Hybrid/Remote)

Baltimore County Bar Association; Washington (District of Columbia); Hybrid; USD 59,000 - 74,000; Full time

Job summary

Arnold & Porter Kaye Scholer LLP in Washington, DC is seeking a detail-oriented Marketing Technology Coordinator to support the firm's CRM and marketing technology stack. This role covers CRM administration, data quality audits, user support, and hands-on help with email campaigns, events, reporting, and research.

Collaborating with Marketing, ARC Support, IT, and attorneys, you will ensure reliable data and effective system use while contributing to process improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with marketing technology, CRM systems, and email marketing platforms preferred; professional services experience is a plus.
• Familiarity with data quality management concepts and practices.

Responsibilities

• Provide day-to-day CRM support and respond to user inquiries.
• Maintain accurate contact, company, relationship, and activity data through audits.
• Assist with email marketing communications, including content review and recipient lists.
• Manage subscriptions and delivery issues.
• Support onboarding/offboarding and user access requests.
• Generate reports and lists to support marketing activities.
• Develop CRM training materials and resources.
• Test and implement CRM enhancements and data governance.

Skills

CRM systems

Data quality mindset

Analytical skills

Attention to detail

Project management

Education

Bachelor's degree or equivalent experience

Tools

CRM platforms (Salesforce etc.)

Email marketing platforms

Reporting tools (Excel/BI)

Job description

Arnold & Porter Kaye Scholer LLP in Washington, DC is seeking a detail-oriented Marketing Technology Coordinator to support the firm's CRM and marketing technology stack. This role covers CRM administration, data quality audits, user support, and hands-on help with email campaigns, events, reporting, and research.

Collaborating with Marketing, ARC Support, IT, and attorneys, you will ensure reliable data and effective system use while contributing to process improvements.