CRM & Marketing Tech Specialist (Hybrid/Remote)

Arnold & Porter LLP; Washington (District of Columbia); Hybrid; USD 59,000 - 74,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Arnold & Porter LLP seeks a detail-oriented Marketing Technology Coordinator to support CRM and related marketing tech, blending data quality, user support, and hands-on email marketing, events, and reporting. This role interfaces with Marketing, IT, and firm personnel to ensure reliable data and effective tool use.

The position offers hybrid or fully remote options from a U.S. state, with base salary disclosed and discretionary bonus possible.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with marketing technology, CRM systems, and email marketing platforms preferred; professional services experience is a plus.
• Familiarity with data quality management concepts and practices.
• Proficiency in Microsoft Office and Windows-based applications.
• Strong attention to detail and a commitment to data accuracy.
• Strong analytical, research, and problem-solving skills.
• Clear, professional written and verbal communication skills, with a helpful, service-oriented approach.
• Ability to manage competing priorities, meet deadlines, and balance daily responsibilities with longer-term projects.
• Ability to work independently and collaboratively, take initiative, and follow assignments through to completion.
• Sound judgment and the ability to maintain confidential information.

Responsibilities

• Provide day-to-day CRM support and respond to user inquiries.
• Maintain accurate contact, company, relationship, and activity data through audits and updates.
• Support the preparation, testing, and distribution of email marketing communications.
• Manage subscriptions and communication preferences and investigate email delivery issues.
• Assist with user onboarding and offboarding, including account setup and access requests.
• Generate reports and lists to support marketing and business development.
• Conduct research and gather data for business development, events, and alumni initiatives.
• Develop and maintain CRM training materials and guides.
• Help test and implement CRM enhancements and data governance practices.
• Collaborate with IT and vendors to troubleshoot system issues.
• Support special projects and other departmental needs.

Skills

CRM platforms

Email marketing

Data quality

Microsoft Office

Attention to detail

Analytical skills

Communication

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Arnold & Porter LLP seeks a detail-oriented Marketing Technology Coordinator to support CRM and related marketing tech, blending data quality, user support, and hands-on email marketing, events, and reporting. This role interfaces with Marketing, IT, and firm personnel to ensure reliable data and effective tool use.

The position offers hybrid or fully remote options from a U.S. state, with base salary disclosed and discretionary bonus possible.