Marketing Technology Coordinator (opens in new tab)

Baltimore County Bar Association; Washington (District of Columbia); Hybrid; USD 59,000 - 74,000; Full time

Job summary

Arnold & Porter Kaye Scholer LLP in Washington, DC is seeking a detail-oriented Marketing Technology Coordinator to support the firm's CRM and marketing technology stack. This role covers CRM administration, data quality audits, user support, and hands-on help with email campaigns, events, reporting, and research.

Collaborating with Marketing, ARC Support, IT, and attorneys, you will ensure reliable data and effective system use while contributing to process improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with marketing technology, CRM systems, and email marketing platforms preferred; professional services experience is a plus.
• Familiarity with data quality management concepts and practices.

Responsibilities

• Provide day-to-day CRM support and respond to user inquiries.
• Maintain accurate contact, company, relationship, and activity data through audits.
• Assist with email marketing communications, including content review and recipient lists.
• Manage subscriptions and delivery issues.
• Support onboarding/offboarding and user access requests.
• Generate reports and lists to support marketing activities.
• Develop CRM training materials and resources.
• Test and implement CRM enhancements and data governance.

Skills

CRM systems

Data quality mindset

Analytical skills

Attention to detail

Project management

Education

Bachelor's degree or equivalent experience

Tools

CRM platforms (Salesforce etc.)

Email marketing platforms

Reporting tools (Excel/BI)

Job description

Arnold & Porter is an international law firm with offices across the United States, Europe, and Asia. The firm delivers sophisticated regulatory, litigation, and transactional services to clients across a broad range of industries, including more than half of the Fortune 100.

We are seeking a detail-oriented Marketing Technology Coordinator to support the firm's client relationship management (CRM) platform and related marketing technology systems. This role combines CRM administration, data quality management, user support, and hands‑on assistance with email marketing, events, reporting, and research.

Working closely with Marketing, ARC Support, attorneys, Information Technology, and other firm personnel, the Coordinator helps maintain reliable data and ensures users can effectively use the firm's marketing technology tools. This is an opportunity for an organized, service-focused professional who enjoys technology, solving problems, and improving processes.

This role may be located in the Washington, DC office working a hybrid schedule or fully-virtual remote from a firm's approved U.S. state.

Key Responsibilities

• Provide day-to-day CRM support, respond to user inquiries, and monitor shared mailboxes and support queues to resolve or route requests.
• Maintain accurate contact, company, relationship, and activity data through routine audits, updates, and data quality initiatives.
• Support the preparation, testing, and distribution of email marketing communications, including advisories, announcements, newsletters, and event invitations. Review content, links, recipient lists, and formatting for accuracy.
• Manage subscriptions and communication preferences, process profile updates, and investigate email delivery issues.
• Assist with user onboarding and offboarding, including account setup, access requests, and system updates.
• Generate reports and contact, event, and engagement lists to support marketing and business development activities.
• Conduct research and gather data for business development, events, editorial, and alumni initiatives.
• Develop and maintain CRM training materials, user guides, and other resources that encourage consistent system use and best practices.
• Help test and implement CRM enhancements, data governance practices, and process improvements.
• Collaborate with Information Technology and external vendors to troubleshoot system issues.
• Support special projects and other departmental needs as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with marketing technology, CRM systems, and email marketing platforms preferred; professional services experience is a plus.
• Familiarity with data quality management concepts and practices.
• Proficiency in Microsoft Office and Windows-based applications.
• Strong attention to detail and a commitment to data accuracy.
• Strong analytical, research, and problem-solving skills.
• Clear, professional written and verbal communication skills, with a helpful, service-oriented approach.
• Ability to manage competing priorities, meet deadlines, and balance daily responsibilities with longer-term projects.
• Ability to work independently and collaboratively, take initiative, and follow assignments through to completion.
• Sound judgment and the ability to maintain confidential information.
• Flexibility to work additional hours as needed.

The anticipated base salary for this position is $59,280 to $74,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

As a nonexempt position, this position is eligible for overtime.

The firm may provide a discretionary bonus annually.

Arnold & Porter is an equal opportunityemployer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination and Anti-harassment Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.

Arnold & Porter Kaye Scholer LLP endeavors to make www.arnoldporter.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff Stephanie Denmark at +1 202.942.6068. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

For our EEO Policy Statement, please click here. If you would like more information about your EEO rights as an applicant under the law, please click Know Your Rights.

Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP's Human Resources Department for more information. E-Verify Participation Poster and Right-to-work Poster.