Hybrid/Remote Contact Center Advisor

Visionsfcu; Reading (Berks County); Hybrid; USD 31,684 - 41,328; Full time

Benefits offered by this job

Pension Plan

401k Plan with company match

Flexible Paid Time Off (PTO)

Employee recognition program

Job summary

A credit union in Reading, PA is seeking a full-time Contact Center Advisor. You will provide exceptional service to members, manage inbound and outbound calls, and cross-sell products. Ideal candidates should have an associate degree and 1-3 years of experience, with strong customer service skills and familiarity with credit union products. The position offers a competitive hourly wage of $23.00 to $30.00, along with flexible paid time off, and other generous benefits.

Qualifications

• 1-3 years of experience, 3-5 years relevant experience considered in lieu of a degree.
• Knowledge of credit union products and services preferred.
• Must obtain and maintain NMLS licensing.

Responsibilities

• Interact with members through inbound/outbound telephone channels.
• Cross-sell credit union products and services.
• Maintain high levels of member satisfaction and service quality.

Skills

Customer service ability

Communication skills

Sales techniques

Education

Associate degree

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Job description

A credit union in Reading, PA is seeking a full-time Contact Center Advisor. You will provide exceptional service to members, manage inbound and outbound calls, and cross-sell products. Ideal candidates should have an associate degree and 1-3 years of experience, with strong customer service skills and familiarity with credit union products. The position offers a competitive hourly wage of $23.00 to $30.00, along with flexible paid time off, and other generous benefits.