Hybrid/Remote Member Services Advisor

Visions Federal Credit Union; United States; Hybrid; USD 31,684 - 41,328; Full time

Job summary

Visions Federal Credit Union is hiring for a Contact Center Advisor in Downtown Reading, PA. This role involves engaging with members through various channels, providing top-notch service, and promoting credit union products while maintaining compliance with regulatory standards.

Candidates should possess strong communication skills and at least a diploma with relevant experience. The position offers full-time hours and a competitive salary ranging from $23.00/hr – $30.00/hr based on experience.

Qualifications

• 1–3 years of customer service experience; 3–5 years relevant experience considered without a degree.
• Proficient in Microsoft Office and standard office equipment.

Responsibilities

• Provide exceptional member service and manage inbound/outbound calls.
• Ensure compliance with regulations and maintain accurate records.
• Cross-sell products and educate members on consumer loans.

Skills

Customer service

Effective communication

Cross-selling

Regulatory compliance

Problem resolution

Education

Diploma (or equivalent experience)

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Standard office equipment

Job description

Visions Federal Credit Union is hiring for a Contact Center Advisor in Downtown Reading, PA. This role involves engaging with members through various channels, providing top-notch service, and promoting credit union products while maintaining compliance with regulatory standards.

Candidates should possess strong communication skills and at least a diploma with relevant experience. The position offers full-time hours and a competitive salary ranging from $23.00/hr – $30.00/hr based on experience.