Member Solutions Advisor I (Contact Center)

Centra Credit Union; Columbus (OH); In loco; USD 31.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Interpreting differential

Descrizione del lavoro

Centra Credit Union in Columbus, IN seeks a Contact Center Advisor to engage Members in meaningful conversations and advise on lending and financial products. The role flexes between Contact Center and Interactive Virtual support, driving value while ensuring policy compliance.

Starting wage is $27.68 per hour with a comprehensive benefits package. Candidates should have 1–3 years of related experience and a High School Diploma or GED, with a focus on financial literacy and customer service

Competenze

• High School Diploma or GED required.
• 1–3 years of related experience preferred.
• Ability to educate Members on lending products.

Mansioni

• Educate Members on credit union products and services during transactions.
• Perform member account maintenance and respond to Member needs.
• Provide tailored solutions through problem solving for Member issues.
• Refer Members to other lines of business as appropriate.
• Support ongoing learning and Centra certification.

Conoscenze

Customer service

Communication

Financial literacy

Problem solving

Lending knowledge

Formazione

High School Diploma or GED

Strumenti

Centra Phone system

Mobile Banking troubleshooting

Descrizione del lavoro

Centra Credit Union in Columbus, IN seeks a Contact Center Advisor to engage Members in meaningful conversations and advise on lending and financial products. The role flexes between Contact Center and Interactive Virtual support, driving value while ensuring policy compliance.

Starting wage is $27.68 per hour with a comprehensive benefits package. Candidates should have 1–3 years of related experience and a High School Diploma or GED, with a focus on financial literacy and customer service