Member Care Banking Advisor - Hybrid/Remote

Visions Federal Credit Union; Reading (Berks County); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Retirement benefits

Health benefits

PTO/Flex time

Holidays

Employee parking

LSA stipend

Employee recognition

and more

Job summary

Visions Federal Credit Union is seeking a Contact Center Advisor in Reading, PA, offering a $750 sign-on. The role provides inbound and outbound member support, helping with accounts, lending, and digital banking while building strong relationships and advancing members’ financial wellness.

The position is full‑time with rotating shifts, on‑site in Reading and a hybrid/remote option for local candidates. Compensation ranges from $23.00 to $30.00 per hour, with benefits and opportunities for

Qualifications

• Associate degree OR equivalent combination of education and relevant experience.
• At least 1 year of customer‑facing experience in banking, financial services, retail, hospitality, sales, healthcare, insurance, or a call center environment.
• Proficiency with computers and Microsoft Office applications.
• Ability to obtain and maintain NMLS licensing.
• Diversity and inclusion considerations are noted in hiring.

Responsibilities

• Answer inbound member calls and provide exceptional service across banking topics.
• Help members navigate accounts, loans, digital banking tools, and financial products.
• Build trusted relationships by identifying needs and providing personalized solutions.
• Educate members about products and services to improve financial wellness.
• Support consumer loan application intake and referrals.
• Resolve member concerns through problem solving, ownership, and follow through.
• Meet individual and team goals related to service quality, growth, and lending opportunities.
• Collaborate with teammates and internal partners to create a seamless member experience.

Skills

Customer-facing experience

MS Office proficiency

NMLS licensing readiness

Education

Associate degree or equivalent

Job description

Visions Federal Credit Union is seeking a Contact Center Advisor in Reading, PA, offering a $750 sign-on. The role provides inbound and outbound member support, helping with accounts, lending, and digital banking while building strong relationships and advancing members’ financial wellness.

The position is full‑time with rotating shifts, on‑site in Reading and a hybrid/remote option for local candidates. Compensation ranges from $23.00 to $30.00 per hour, with benefits and opportunities for