Hybrid Remote Bilingual Customer Support Specialist

Phoenix American Warranty Company Inc; Florida; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Phoenix American Warranty Company Inc. is seeking a Customer Service Representative in Miami, FL. The role focuses on assisting customers with warranties and GAP coverage, handling claims questions, and supporting multiple departments from a hybrid/remote location.

The ideal candidate has 1+ year in a call center or customer service setting, strong problem-solving abilities, and familiarity with CRM systems. Bilingual English/Spanish is highly preferred.

Qualifications

• 1+ year of experience in an inbound call center or customer service role.
• Strong communication and interpersonal skills; ability to assess customer needs and deliver solutions.
• Experience with CRM systems is a plus.

Responsibilities

• Respond to customer questions about extended warranties and GAP coverage with professionalism.
• Assist contract holders and repair facilities with claims and payments inquiries.
• Provide support to other departments as needed and initiate GAP claims.
• Perform data entry for new contracts and participate in special projects.
• Carry out additional duties as assigned by Management.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma

Tools

CRM systems

Job description

Phoenix American Warranty Company Inc. is seeking a Customer Service Representative in Miami, FL. The role focuses on assisting customers with warranties and GAP coverage, handling claims questions, and supporting multiple departments from a hybrid/remote location.

The ideal candidate has 1+ year in a call center or customer service setting, strong problem-solving abilities, and familiarity with CRM systems. Bilingual English/Spanish is highly preferred.