Junior Auto Claims Investigator (Remote/Hybrid)

Phoenix American Warranty Company Inc; Florida; Hybrid; USD 50,000 - 59,000; Full time

Benefits offered by this job

$2,500 bonus after 6 months

Job summary

Phoenix American Warranty Company Inc. is seeking a Junior Auto/Mechanical Claims Adjuster to join a hybrid/remote team in the Miami, FL area. The role supports full-time or part-time work with office hours, a 6-month bonus, and no insurance adjuster license required.

You'll handle claims, verify coverage, and negotiate costs for repairs from repair facilities near Miami International Airport. Responsibilities include handling calls in a fast-paced center, applying automotive knowledge, and

Qualifications

• Mechanical knowledge in automotive and/or RV repair systems.
• Skilled in diagnosing automotive mechanical failures.
• Excellent verbal and written communication skills.
• Problem-solving skills and a high level of patience.
• Ability to multitask.
• Proficient typing and computer skills.
• ASE certifications or factory equivalent a PLUS!

Responsibilities

• Place outgoing and take incoming calls in a fast-paced call center environment.
• Apply automotive technical knowledge to address each claim.
• Verify coverage against requested repairs; verify repair costs of parts and labor using Alldata, Mitchell and other national labor time guides.
• Use professional verbal communication skills with callers and written communication skills to document claims.
• In some cases, assign independent inspectors to investigate claims, review reports and photos to determine applicable coverage.

Skills

Mechanical knowledge

Automotive diagnostics

Verbal & written communication

Multitasking

Typing & computer skills

Education

ASE certifications

Tools

Alldata

Mitchell

National labor time guides

Job description

Phoenix American Warranty Company Inc. is seeking a Junior Auto/Mechanical Claims Adjuster to join a hybrid/remote team in the Miami, FL area. The role supports full-time or part-time work with office hours, a 6-month bonus, and no insurance adjuster license required.

You'll handle claims, verify coverage, and negotiate costs for repairs from repair facilities near Miami International Airport. Responsibilities include handling calls in a fast-paced center, applying automotive knowledge, and